Can't launch DP

[James Steele]

...it's becoming obvious that DP12 is right around the corner...

I'm assuming this is based on the fact that they're running behind schedule compared to previous releases?

[wwzeitler]

Thanks for your update - I apologize for the inconvenience this caused. This was part of an unfortunate side effect our website was exhibiting with the approval process - a bug in short. You did everything correctly, our system (and us) couldn't actually see that this had been submitted.

It's been addressed now and you will have full access to DP moving forward. If you have any trouble, please let me know.

[wwzeitler]

Thanks for your update - I apologize for the inconvenience this caused. This was part of an unfortunate side effect our website was exhibiting with the approval process - a bug in short. You did everything correctly, our system (and us) couldn't actually see that this had been submitted.

It's been addressed now and you will have full access to DP moving forward. If you have any trouble, please let me know.

[wwzeitler]

I got a reply from support: basically a bug. OK, those happen.

But as part of trying to figure out why my DP authentication was failing, I uninstalled/reinstalled DP. Now none of my existing DP projects play. I can't get new ones to work either.

I can load my projects. All the instruments load OK in Vienna Ensemble Pro (VEP). I press the space bar. The playback head moves. But there's no sound.

I select a track in Tracks and enable it. I play keys -- no apparent MIDI activity. I see nothing in DP, or in VEP. Even though in MIDI-OX I can see MIDI messages.

So I create an empty project. I create a new instrument track: MOTU | Modulo. Can't get anything to happen -- MIDI or audio.

All of which was working before my "fun with authorization'.

So I open my last-weekend project that I had to create in Cubase. It just plays no problemo. I select a track and the keyboard just works. Which would suggest that my keyboard/audio-interface layers are OK at the hardware/MIDI-IO and driver level.

At this point I don't even know where to begin. I really like the DP approach, but the details of getting it to work — and keep it working — are killing me.

[James Steele]

I’m not sure what OS you are on, I mean what version… But perhaps you need to allow DP to access the microphone?

[CharlzS]

Check your track I/O assignments in the Tracks view and check Bundles (shift-U). Anything italicized? I/O/MIDI bundles look OK? Check hardware setup to make sure correct device is configured.

I select a track in Tracks and enable it. I play keys -- no apparent MIDI activity. I see nothing in DP, or in VEP. Even though in MIDI-OX I can see MIDI messages.

This can happen if you configure your keyboard as a Control Surface. You should not configure a keyboard as a Control Surface if using it to play MIDI notes. Also, if using Multi Record (menu Studio --> Multi Record) make sure MIDI input device is correct for track.

I have uninstalled and reinstalled DP on PC several times and never encountered what you are experiencing. I make it a practice to do this with updates. Otherwise you end up with multiple versions installed.

[wwzeitler]

I'm on Win 10, running DP 13.11. Focusrite 18i20 (gen 3) interface.

I got a little 2-octave USB keyboard to work, and a MOTU sound module to play in DP. Can't play existing projects, and my main MIDI keyboard doesn't work.

Everything works fine in Cubase, so it looks like a DP config issue.

[Michael Canavan]

So I create an empty project. I create a new instrument track: MOTU | Modulo. Can't get anything to happen -- MIDI or audio.

So if you cannot get even an audio file to play in DP, then it's likely that somehow the MOTU audio system got shut off. It could be something else but go to the menu and select Setup/Audio System, if MIDI Only is checked then that's your issue and explains why MIDI is being received by MIDI OX, but the VEP plugin can't send MIDI to VEP, considering that though it double tasks, it's an audio instrument plugin. Obviously if this is the case select MOTU Audio System, and personally I will double check audio hardware settings in DP after this in the Menu/Setup/Configure Audio System/Configure Hardware Driver

[wwzeitler]

I've gotten my little 2-octave USB keyboard to play the MOTU PolySynth.

Nothing else is working yet, but I guess this is progress.

[Michael Canavan]

I've gotten my little 2-octave USB keyboard to play the MOTU PolySynth.

Nothing else is working yet, but I guess this is progress.

Hey, could you give us a complete picture here? You said so far correct me if I'm wrong, but you had audio issues with playing back MIDI to instruments like VEP, at first even to MOTU instruments but now that's working.

A couple need to know issues, since because other DAWs are working on your system we can rule out Windows, and you get sound out of a single instantiated MOTU instrument.

There is a known bug, I would call it, in DP where sometimes Bundles don't recognize audio outputs even if they have the same name, and to make it even more "fun", the name will be there just italicized. There are a couple reasons why this would happen, the fix is just to select the output and assign it to the same name... I have run into situations where dragging in clippings imports the Main Audio 1-2 from the other project, and it's presence means italicized un-working audio outs.

Beyond that if that isn't the issue with your VEP set, are you also able to play audio files in the DP project that is not making sound from DP? Isolate whether it's the Project or the configuration of the tracks in the project etc.

[wwzeitler]

Had a chat session with MOTU, where they log onto my machine. He didn't find anything wrong with my config, but everything started working. <Insert spooky music!> It's all working now. I asked the tech: "what did you do, so I can fix it myself next time." He didn't know.

Add it to the long list of 'computer mysteries' that will never be solved. But it's working now!