828 bad in/out channels

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
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classyharlan
Posts: 9
Joined: Tue Aug 31, 2021 2:44 am
Primary DAW OS: MacOS

828 bad in/out channels

Post by classyharlan »

Not a Mac OSX issue other than I'm using a Mac, apologies.

My 828 original has distortion on input and output channels 1 and 5, both analog and digital. Seems too much a coincidence to be bad jacks. Is this a known problem?

The MIDI Express XT parallel loses channel 6 when the internal battery dies, I'm wondering if there is a similar non-intuitive issue with the 828.
MIDI express xt on win 98
MIDI express xt usb on windows 10
MIDI time piece ii with no computer to connect it to
828 original on leopard
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mikehalloran
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Joined: Sun Jan 25, 2009 5:08 pm
Primary DAW OS: MacOS
Location: Sillie Con Valley

Re: 828 bad in/out channels

Post by mikehalloran »

Your unit is over 20 years old. There are many internal components that go bad with age but that particular symptom doesn't ring a bell.

My only recommendation is to give it a thorough cleaning. Take apart every socketed connector and ribbon cable and put back together three times. When inside, check for bulging caps and heat damage around the FW ports or solder joints. Spray some DeOxIt into each of the jacks.

This will make a difference or it won't but I've had great success with this over the years.
DP 11.34; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
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classyharlan
Posts: 9
Joined: Tue Aug 31, 2021 2:44 am
Primary DAW OS: MacOS

Re: 828 bad in/out channels

Post by classyharlan »

Thank you for the reply. I actually found you give this advice in a past thread and so I've already tried it myself, unfortunately it had no effect.

I wanted to assume that all the distortion is connected to a single cause, if it is then I wonder through what common path channels 1 and 5 of both analog and optical are running.
MIDI express xt on win 98
MIDI express xt usb on windows 10
MIDI time piece ii with no computer to connect it to
828 original on leopard
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