DP won't run

echotrix · Post by **echotrix** » Mon Jan 16, 2006 8:07 am

After installing DP 4.5 from the disc I go to open and nothing happens. It won't ask for the key code. It goes straight to the applications box and prompts me to select files. Does this sound familiar to anyone? Why won't it start up correctly?

MIDI Life Crisis · Post by **MIDI Life Crisis** » Mon Jan 16, 2006 8:50 am

echotrix wrote:After installing DP 4.5 from the disc I go to open and nothing happens. It won't ask for the key code. It goes straight to the applications box and prompts me to select files. Does this sound familiar to anyone? Why won't it start up correctly?

So what happens when you select a file? Does DP THEN work? Or does it crash? What are the symptoms?

Are you upgrading or is this a new install?

If new, are we talking 4.5 or 4.52? (4.52 was the last version before 4.6 - I think).

What OS version are you using?

What is your hardware configuration?

What version of DP was running before?

Is this a registered copy? Or are you trying to upgrade from an earlier version (that might have a different Key Code)

Lots of questions, but w/o some more info, no one will be able to help you.

Welcome to the forum, BTW.

echotrix · Post by **echotrix** » Mon Jan 16, 2006 9:42 am

I'm using OSX and this is a new install of 4.5. I haven't registered it yet. I'm running on a Powerbook G4. The only other major softwares installed are Reason 3 and OSX. There's plenty of room for it to operate. It doesn't crash when I open the application. It just loads up, opens the DP menu at the top of the screen and sends me to OS's choose file box. The farthest I get when I'm sent there is the option to open Grooves, Clicks, and Extras. Nothing is in those files that allows the software to run. I will give more info if you need it. Thanks for the reply.

MIDI Life Crisis · Post by **MIDI Life Crisis** » Mon Jan 16, 2006 9:57 am

echotrix wrote:I'm using OSX and this is a new install of 4.5. I haven't registered it yet. I'm running on a Powerbook G4. The only other major softwares installed are Reason 3 and OSX. There's plenty of room for it to operate. It doesn't crash when I open the application. It just loads up, opens the DP menu at the top of the screen and sends me to OS's choose file box. The farthest I get when I'm sent there is the option to open Grooves, Clicks, and Extras. Nothing is in those files that allows the software to run. I will give more info if you need it. Thanks for the reply.

What color manual do you have? Red? Green? What version # appears on the cover? More specifically, is it 4.5 or 4.52? These sound like dumb questions, but they are not.

Are you entering the key code exactly as it appears in the manual?

Which OS X? 10.1; 10.3; 10.4..4? Sorry to appear anal, but it is important as there were specific install issues with specific versions of DP and the OS. I can help with some of these. Others may be able to help with others.

Haven't registered it yet? 4.5 is a fairly old version. Is this a disc you bought or got from someone? If it is yours, I would have imagined you would have registered it a few years ago. Have you contacted tech support on this?

Determining which OS and EXACTLY which version of DP is important in solving the problem. Hope we can help.

stephentayler · Post by **stephentayler** » Mon Jan 16, 2006 11:42 am

What happens if you select the 'New' button after DP has loaded? You need to create a file first....
Stephen

MIDI Life Crisis · Post by **MIDI Life Crisis** » Mon Jan 16, 2006 11:46 am

stephentayler wrote:What happens if you select the 'New' button after DP has loaded? You need to create a file first....
Stephen

That occured to me as well, but I assumed he got at least that far! Maybe not. One can never assume...

echotrix · Post by **echotrix** » Mon Jan 16, 2006 12:17 pm

When the application was installed I never got the option to enter the keycode. I got this from a friend who doesn't use DP anymore. Its version 4.5

OSX 10.4.1

If you mean opening a new file on DP, I can't. All of those menu options are blocked. Only Help works. I have the keycode but the window never pops up to enter it.

qo · Post by qo » Mon Jan 16, 2006 12:20 pm

Assuming your friend transferred the license over to you, then register with MOTU and contact their tech support.

echotrix · Post by **echotrix** » Mon Jan 16, 2006 12:23 pm

ok. thanks for your help.

MIDI Life Crisis · Post by **MIDI Life Crisis** » Mon Jan 16, 2006 12:38 pm

Did your friend give you his manual? Or just the key code?

There was a problem with some DP CDs with version 4.52notreading from disc. Try downloading the 4.5 update directly from the MOTU site.You will have to register with the website in order to gain access to that file.

newrigel · Post by **newrigel** » Mon Jan 16, 2006 11:21 pm

Are we having fun yet?

MOTUnation.com

DP won't run

DP won't run

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