828Mk1 causes Vista to freeze

Magicked · Post by **Magicked** » Sat Jun 14, 2008 12:44 pm

Hello everyone!

I have a new Dell computer that came with Vista installed on it. It didn't come with any firewire ports, so I installed a PCI card to solve that problem. Well, whenever I plugged my 828 Mk1 into it, the computer sits there for a second and then freezes completely. Nothing works at all. I've tried plugging it in with and without the drivers and also before the computer starts and afterwards. It still does the same thing.

One thing I did notice is that if I unplug my mouse and plug it back in, the infrared light does not come back on when it is locked up.

Could this possibly be a Vista issue? Perhaps it's the firewire card not working properly? Or maybe the 828 isn't working properly? I'm not sure how to fix this problem. Any ideas?

Thanks in advance!

oobe · Post by **oobe** » Wed Jun 25, 2008 1:12 am

i've had this happen too but my pc had built in firewire port

vista froze instantly & since then my 828 mkI doesnt even show up when plugged into my old win xp machine

so it looks like it's died

anyone for a 19" 1U doorstop?

1nput0utput · Post by **1nput0utput** » Wed Jun 25, 2008 4:11 am

You should download and install the latest MOTU FireWire audio driver update for Windows Vista, which was just released a few days ago. That might fix the problem.

oobe · Post by **oobe** » Wed Jun 25, 2008 10:32 pm

1nput0utput wrote:You should download and install the latest MOTU FireWire audio driver update for Windows Vista, which was just released a few days ago. That might fix the problem.

the latest drivers i see & used were 18 March 2008
the only recent driver release was for 828mkIII

[edit] oic, the new fw/usb driver packaged with the 828mk3 v.1.06 release dated 2008/06/20

nope still not working - im pretty sure the unit died as windoze doesnt say hardware detected when i plug it into any pc (with or without motu driver installed). i tried a new fw cable too.