828mk3 installation problem

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

828mk3 installation problem

Post by ric7729 »

The installation freezes up during install after the hardware device is detected and the couple of times it has installed after waiting ages it still doesnt detect the 828 even though its still plugged in after the install?

Im using winxp sp2 with an onboard firewire card on my laptop.
acidrecords
Posts: 89
Joined: Sun Apr 20, 2008 7:00 am
Primary DAW OS: MacOS
Location: Europe > Vienna

Post by acidrecords »

which notebook?
which firewire chip?
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

its a HP dv9000

the chipset is microsoft i believe.
acidrecords
Posts: 89
Joined: Sun Apr 20, 2008 7:00 am
Primary DAW OS: MacOS
Location: Europe > Vienna

Post by acidrecords »

hi,

microsoft does not make fw chips...

it uses rico chipset (which is ••••)

shutdown pc.

connect and turn on the interfaces.

then start the pc.

try again.

maybe this helps.

additional info:

http://forum.sewelldirect.com/expressca ... 82.15.html


so if the trick with boot with connected interface does not help you can only try with your (pc using the latest bios) + a firewirecard and hope that it works...
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

thanks for your help. I have managed to install the drivers after numerous attempts and device manager says they are working fine but no program detects the 828 even though its plugged in. I will have a go at getting the latest drivers.
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

My laptop is a HP dv9007tx to be exact if that helps
acidrecords
Posts: 89
Joined: Sun Apr 20, 2008 7:00 am
Primary DAW OS: MacOS
Location: Europe > Vienna

Post by acidrecords »

read:

maybe it help. using another driver..
http://www.motunation.com/forum/viewtopic.php?t=28204
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

finally had to go and spend another $140 on a expresscard expansion card with firewire (belkin) which fixed the problem. I think they should make it clearer that it isnt going to work with all firewire chipsets.
majdid
Posts: 117
Joined: Sat Jul 05, 2008 9:47 am
Primary DAW OS: MacOS
Location: Dubai, UAE

Post by majdid »

glad that you solved your issues.. actually im running trough the same problem, got a belking expresscard today and im getting a BSOD everytime i try to use the 828 (driver installation was fine), my laptop is a pavillion DV 6855ee btw...

thanks for help
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