896HD not working with leopard 1.5.1 no audio

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emulatorloo
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Re: hummm

Post by emulatorloo »

Zjcc56 wrote:So after spending some time with apple/motu i just got referred back to motu by the pro applications department saying it was a driver problem...
call motu, be at your computer when you call.

Listen to what they say and do exactly what they tell you while they are on the phone. They will help you.

Best of luck

--
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eixb
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Post by eixb »

have you tried using a different firewire cable?
mac pro 3.2 8-core, osx 10.6.1, 10gb, 2x500gb
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access virus indigo, roland d-50, korg microkontrol
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Zjcc56
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Re: 896HD not working with leopard 1.5.1 no audio

Post by Zjcc56 »

Zjcc56 wrote:Hi all,

I have tried many things up date os X update drivers over and over changed firewire cables unplugged it and switched the voltage back and forth to do a factory reset... nothing
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eixb
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Post by eixb »

ahh...missed that.

do you see the motu device (or any device?) listed in system profiler under firewire? option-click apple menu, system profiler is first menu item...click "firewire" on the left side.

open motu audio setup in your applications folder. what is the driver version listed at the bottom of the window?
mac pro 3.2 8-core, osx 10.6.1, 10gb, 2x500gb
cubase 5.1, reason 4, ni komplete 6
motu 24 i/o, motu mtp av + mtp I, hr824 + hrs120, srh840, big knob
access virus indigo, roland d-50, korg microkontrol
e-mu proteus/1, e-mu xl-1 turbo, korg m1r, korg ms2000r, kurzweil 1000px, roland d-110, roland jv-2080, yamaha tx-81z
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emulatorloo
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Post by emulatorloo »

additionally can you try this --

Do you have an external hard drive?

If so -- install Leopard to it

Then install just the LATEST motu driver.

----

Does it work? Then something is messed up with your internal hard drive install.
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Zjcc56
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Post by Zjcc56 »

it says driver 1.4.6

so yeah interesting it says

Vendor 0x1F2 Device 0x102800:

Manufacturer: 0x1F2
Model: 0x102800
GUID: 0x1F2000001C01A
Maximum Speed: Up to 400 Mb/sec
Connection Speed: Up to 400 Mb/sec
Sub-units:
Unknown Unit:
Unit Software Version: 0x5
Unit Spec ID: 0x1F2

i dont really under stand what it says unknown unit....i think thats kinda weird but im not a programmer.....

and the external hd thing...i have to do that when i have some time :roll:
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emulatorloo
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Post by emulatorloo »

Zjcc56 wrote:and the external hd thing...i have to do that when i have some time :roll:
I am first going to ask you politely to not ROLL YOUR EYES at me.

It is horribly rude, especially to someone who is trying to help you.

----------------------------------------------------------------------------------

Now as to the time it takes to do this bit of troubleshooting I suggested to you:

-- 30-45 minutes to install Leopard (Go have a smoke or a coffee or a beer, or all three if you wish)

-- 5 minutes to install the Latest MOTU driver

-- !0 minutes to test

So to me that looks like about an hour. Part of which your are to be smoking, and drinking coffee.

You have already frittered away that much time looking for the eye-rolling smilie and making unfounded claims about the 896HD product.

An hour to eliminate a possible cause for your trouble is nothing, and will provide more info to MOTU.

BEST OF LUCK!
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eixb
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Post by eixb »

Zjcc56 wrote: i dont really under stand what it says unknown unit....i think thats kinda weird but im not a programmer.....
my working motu 828mkii says "unknown unit" too - it's not an indication of a problem. you appear to have the correct drivers installed as well.

when you installed the drivers...you didn't change the install location, correct? make sure you leave it as default - don't click the "change location..." button.
mac pro 3.2 8-core, osx 10.6.1, 10gb, 2x500gb
cubase 5.1, reason 4, ni komplete 6
motu 24 i/o, motu mtp av + mtp I, hr824 + hrs120, srh840, big knob
access virus indigo, roland d-50, korg microkontrol
e-mu proteus/1, e-mu xl-1 turbo, korg m1r, korg ms2000r, kurzweil 1000px, roland d-110, roland jv-2080, yamaha tx-81z
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Zjcc56
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Post by Zjcc56 »

emulatorloo

dident mean to offend with the eye roll, i am just very busy...

sorry :oops:
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emulatorloo
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Post by emulatorloo »

Zjcc56 wrote: dident mean to offend with the eye roll, i am just very busy...
Hey man, no problem. I know you are finding this very stressful.

I am hoping that you are able to solve it soon. I think it is probably something very simple.

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eixb
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Post by eixb »

if/when you do figure it out, please let us know what happened!
mac pro 3.2 8-core, osx 10.6.1, 10gb, 2x500gb
cubase 5.1, reason 4, ni komplete 6
motu 24 i/o, motu mtp av + mtp I, hr824 + hrs120, srh840, big knob
access virus indigo, roland d-50, korg microkontrol
e-mu proteus/1, e-mu xl-1 turbo, korg m1r, korg ms2000r, kurzweil 1000px, roland d-110, roland jv-2080, yamaha tx-81z
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Zjcc56
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Post by Zjcc56 »

So i did the install on HD thing and still no success

tech support isent really doing anything now

i think the next thing im going

thing im going to try is use bot camp and see if it works in bootcamp....

[/list]
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Zjcc56
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Post by Zjcc56 »

Maybe a trip to the mac store is in order to see if its my mac or all the macs or the motu....

ill play with the 30" screen and wish i had the $ :lol:
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eixb
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Post by eixb »

what application are you trying to use with the 896HD?

have you selected the 896HD as your output device?
mac pro 3.2 8-core, osx 10.6.1, 10gb, 2x500gb
cubase 5.1, reason 4, ni komplete 6
motu 24 i/o, motu mtp av + mtp I, hr824 + hrs120, srh840, big knob
access virus indigo, roland d-50, korg microkontrol
e-mu proteus/1, e-mu xl-1 turbo, korg m1r, korg ms2000r, kurzweil 1000px, roland d-110, roland jv-2080, yamaha tx-81z
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emulatorloo
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Post by emulatorloo »

Testing on another machine is a real good idea.

If apple store will let you do that, it is good. I would expect they will if you set up time with a "genius"

If not do you have a friend with a mac? friend with a PC and firewire?

If you do these things and it does not work, tell MOTU.

-

BTW what happens when you launch MOTU's "Cuemix" application??????????
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