keycode authorization issue

For seeking technical help with Digital Performer and/or plug-ins on MacOS.

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dbelardinelli
Posts: 5
Joined: Mon Nov 28, 2005 9:05 pm
Primary DAW OS: MacOS
Location: new york
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keycode authorization issue

Post by dbelardinelli »

out of the blue my second system, a powerbook G4 running dp4, mach5 and mx4 is asking me for an keycode authorization together with the original disk. Could this be an ilok issue? I'm on the road at 1am at night waiting to call MOTU tomorrow AM, hoping they can help me over the phone. Does anyone know if they can help me out with this over the phne/internet? or should I start thinking about having my original disk fedexed out to me?
The ilock seems fine according to their website, just wondering what could had triggered this and if anyone had similar problems when swithching between systems.
thanks,
daniel belardinelli
new york, NY
ramblinman.tv
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billf
Posts: 3662
Joined: Sat Jan 22, 2005 10:01 pm
Primary DAW OS: MacOS
Location: Home

Re: keycode authorization issue

Post by billf »

dbelardinelli wrote:out of the blue my second system, a powerbook G4 running dp4, mach5 and mx4 is asking me for an keycode authorization together with the original disk. Could this be an ilok issue? I'm on the road at 1am at night waiting to call MOTU tomorrow AM, hoping they can help me over the phone. Does anyone know if they can help me out with this over the phne/internet? or should I start thinking about having my original disk fedexed out to me?
The ilock seems fine according to their website, just wondering what could had triggered this and if anyone had similar problems when swithching between systems.
thanks,
daniel belardinelli
new york, NY
ramblinman.tv
Are you in a different timezone? Did you change the time on your PB clock? If so, that has bit me in the past.
dbelardinelli
Posts: 5
Joined: Mon Nov 28, 2005 9:05 pm
Primary DAW OS: MacOS
Location: new york
Contact:

re: keycode authorization issue SOLVED

Post by dbelardinelli »

BEN,

thanks so much, i had indeed changed the time zone setting, I just switched it back, and I'm back to work. so glad you replied I was going crazy trying to figure out how to explain the director that my main software wasn't working and that my disc was back home, especially when my session starts 2 hours before MOTU tech support even starts working.
THANKS AGAIN,
best,

daniel
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billf
Posts: 3662
Joined: Sat Jan 22, 2005 10:01 pm
Primary DAW OS: MacOS
Location: Home

Re: re: keycode authorization issue SOLVED

Post by billf »

dbelardinelli wrote:BEN,

thanks so much, i had indeed changed the time zone setting, I just switched it back, and I'm back to work. so glad you replied I was going crazy trying to figure out how to explain the director that my main software wasn't working and that my disc was back home, especially when my session starts 2 hours before MOTU tech support even starts working.
THANKS AGAIN,
best,

daniel
Actually, it's Bill, not Ben. Ben Lomond is the town I live in. :)

Anyway, glad to hear you're back up and running.
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