Ultralite mk5 + macOs Big Sur, distorted input

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
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Babak
Posts: 2
Joined: Fri Dec 04, 2020 1:25 pm
Primary DAW OS: MacOS

Ultralite mk5 + macOs Big Sur, distorted input

Post by Babak »

Hi,

recently, I bought Motu Ultralite mk5 and I connected the device to Expert sleepers ES-3 and ES-6. I try to record my modular into Ableton11 using CV devices but the problem is after some minutes of recording the sound from modular start to distort with very high level of noise and I have to close and reopen the session. But it happens all the time! I have to say that I tried to increase Buffer size but it didn't help.
I'm not sure if it's related to the device and the driver or Ableton11 !


My iMac
processor 4 GHz Quad-Core Intel Core i7
Memory 32 GB 1867 MHz DDR3

I would be glad to here you opinion :)
lp1990
Posts: 1
Joined: Sat Nov 13, 2021 6:27 am
Primary DAW OS: MacOS

Re: Ultralite mk5 + macOs Big Sur, distorted input

Post by lp1990 »

Hey there! I have a similar problem with the inputs in the XLR, it happens often and at random and I usually have to restart Ableton Live.

Were you able to solve this? I saw elsewhere that it could be the provided cables, and that a couple users were able to solve distortion by using different cables to connect to the computer.
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chrisdm1978
Posts: 59
Joined: Tue Mar 19, 2013 10:05 pm
Primary DAW OS: MacOS

Re: Ultralite mk5 + macOs Big Sur, distorted input

Post by chrisdm1978 »

I've been having same issue on my 16inch MacBook m1 max with a guitar fed as input. Tried different USB cables to no avail. Tried plugging into my Kensington thunderbolt 4 dock instead of directly into computer...I've only been testing today, but I haven't heard it make this sound yet plugged into the dock...but I do have concerns when I want to just grab the motu and computer on a mobile gig not docked....


Chris.
16 inch MacBook Pro, M3 Max, 64GB, 4TB.

http://www.chrismcintyre.ca
mr_woland
Posts: 9
Joined: Fri May 06, 2022 5:31 am
Primary DAW OS: MacOS

Re: Ultralite mk5 + macOs Big Sur, distorted input

Post by mr_woland »

I have three problems, and sometimes they happens altogether:

1) Mic Preamps sometimes presents distortion and lower volume.
2) Internal routing go crazy and I have some channels spill into another channel
3) If I play over a backing track, for example, the backing track is fine but suddently my instrumets has like 1 second of latency... if I re-select the audio in the DAW or load again the MOTU preset configuration, everything go back to normal.

I've tried to plug into a OWC thunderbolt hub, but it didn't solve the problem
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mikehalloran
Posts: 16288
Joined: Sun Jan 25, 2009 5:08 pm
Primary DAW OS: MacOS
Location: Sillie Con Valley

Re: Ultralite mk5 + macOs Big Sur, distorted input

Post by mikehalloran »

Here are the latest driver and firmware updates. Are you current?
https://motu.com/en-us/download/
Driver Supports
MOTU Gen 5 Installer
Mac v89383 | Aug. 31, 2021
macOS 12, macOS 11, macOS 10.15, macOS 10.14, macOS 10.13

MOTU Gen 5 Installer
PC v91025 | May 24, 2022
Windows 11, Windows 10 64-bit

Firmware Supports
UltraLite-mk5 Firmware
1.1.6+2143 | May 6, 2022
For all supported platforms
DP 11.34; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
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chrisdm1978
Posts: 59
Joined: Tue Mar 19, 2013 10:05 pm
Primary DAW OS: MacOS

Re: Ultralite mk5 + macOs Big Sur, distorted input

Post by chrisdm1978 »

I'm having the same issue with Ultralite Mk5 running DP11. Most current everything, driver, firmware and dealing with MOTU. 16 inch m1max. I'm a guitar player. Same distorted dropouts, then random latency. I get none of these issues with my Clarett plus 8pre. I spent a ton of time trouble shooting this issue. Different cables, with dock, without dock, on power, on battery power, it's definitely a driver/hardware issue. I get this problem on none of my other interfaces. Only the Ultralite Mk5. They sent me a 2nd unit, it's worse than the first. The 1st unit only had the odd bitt crushed distortion sound randomly, but this 2nd unit then completely breaks up and losses sync and everything is delayed. I'm not really impressed with this interface despite it's impressive specs on paper. It had everything I wanted in an interface, and I intended to use the focsrite as an adat add on. I could run my high end Millennia and UA pres in without a preamp stage. But now thinking to get a refund and simply add an clarett plus octo pre to my 8pre. At least they are stable..even though I lose the DSP for cue, foldback etc. I actually had to get the first unit used because of no stock anywhere, one popped up on Reverb, and I jumped on it. MOTU were good about it and sent the replacement. But the problems are on going. I didn't get issues with the first unit on my old Mac Pro 5,1 on Mojave. I honestly think it's driver issue with apple silicon Macs. But this second unit just loosing sync altogether does not bode well. I guess we'll see what MOTU says. Sure wasted a lot of time trouble shooting this. I see other threads about this issue. Even my Lynx aurora 8 I sold since buying the ultralite and clarett was stable. I sold the lynx as the routing app was 32 bit and no longer supported for their LT USB. I wanted a modern interface with modern specs without spending 4k CAD. Too much to ask I guess. Probably should have just bought the Lynx Aurora N and been done with it.
16 inch MacBook Pro, M3 Max, 64GB, 4TB.

http://www.chrismcintyre.ca
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