Program to enter a clients computer

[apanacci]

Hey guys, I have a client who is going to record her vocals at home because of Covid. She said a producer who worked with her in the past remotely got on her computer to set up and run I think Garage band to help her. She was not sure what he used. What is the program to do that ? Any suggestions ? Thanks !

[cuttime]

https://support.apple.com/guide/mac-hel ... 0/mac/11.0

There is also a very cool iOS app:

https://apps.apple.com/us/app/vnc-viewe ... d352019548

[CharlzS]

Checkout Teamviewer (https://teamviewer.com). It's free for personal use and doesn't involve setting up a VPN connection or opening ports on the remote router.

[bayswater]

Checkout Teamviewer (https://teamviewer.com). It's free for personal use and doesn't involve setting up a VPN connection or opening ports on the remote router.

Can you elaborate? It's clearly free to download, but says you need a subscription to use it, and none of the subscription plans I saw were free.

[CharlzS]

If you install it, it will allow you to connect without a plan. They monitor usage and if you cross whatever threshold they’ve established for requiring a plan, they’ll stop free access. So free for personal use, but not too much personal use. If you’re connecting to several machines on a regular basis, they might complain.

[bayswater]

If you install it, it will allow you to connect without a plan. They monitor usage and if you cross whatever threshold they’ve established for requiring a plan, they’ll stop free access. So free for personal use, but not too much personal use. If you’re connecting to several machines on a regular basis, they might complain.

Thanks. I sometime help remote composers working in Garageband with computer problems. Having a way to go into his computer to get things set properly would be great.

[mikehalloran]

If you install it, it will allow you to connect without a plan. They monitor usage and if you cross whatever threshold they’ve established for requiring a plan, they’ll stop free access. So free for personal use, but not too much personal use. If you’re connecting to several machines on a regular basis, they might complain.

Thanks. I sometime help remote composers working in Garageband with computer problems. Having a way to go into his computer to get things set properly would be great.

Although I know how, I’m not that adventurous. Screen sharing over Zoom lets them see me and vise versa. Not as fast as just reaching out and tweaking, I know…

Ok, I have occasionally logged into my wife’s iMac to help with something.

[bayswater]

Thanks. I sometime help remote composers working in Garageband with computer problems. Having a way to go into his computer to get things set properly would be great.

Although I know how, I’m not that adventurous. Screen sharing over Zoom lets them see me and vise versa. Not as fast as just reaching out and tweaking, I know…

Ok, I have occasionally logged into my wife’s iMac to help with something.

Yes, I use screen sharing locally daily with a couple of Macs with no keyboard, mouse or monitor. I used to do this remotely with an apple precursor to FaceTime. Maybe iChat. Once you had a session going you could share screens and take control. You didn't even need to know the IP address, just the account name, and that didn't even need to be a an Apple ID. Anyway, I'll be trying out this new method with people in Italy.

[CharlzS]

Yes, I use screen sharing locally daily with a couple of Macs with no keyboard, mouse or monitor.

I run a headless Mac Mini in my home network (same subnet) with RealVNC VNC Viewer. Another free app for local sharing and a VNC server is native in the Mac OS with just enabling screen sharing in preferences.

[CharlzS]

Double post when trying to add Bonjour reference.

[CharlzS]

The Mac advertises over Bonjour so very easy to connect.

[mothra]

Bonjour won't help him do anything he needs to.

Teamviewer will work great, just make sure you shut it off every few hours or so. My last job used it when we started working from home last year, but they were too cheap to actually buy licenses for it so every now and then one of us would get kicked off. We had a guy working for us that had another job doing tech support as well and Teamviewer made him buy a license because he was using it more than 8 hours at a time.

Otherwise, its great, works just like the old Microsoft and Apple Remote Desktop apps did, if not easier.

[CharlzS]

Bonjour won't help him do anything he needs to.

Sorry, the Bonjour reference is a disembodied part of the comment on VNC for local connections. Bonjour does nothing for remote connections. Either too much or not enough coffee and an mistaken click or two on my part.

[apanacci]

I got VNC working. How do I hear the "other" computer ? Excuse my ignorance !

[bayswater]

Tried the SSH command with a telecom engineer. Didn't work. Apparently anything behind a wifi router is not accessible with this command because there is not info to get around the local NAT. The command only takes you to the router the computer is using, not on to a specific local address behind the router.