Authorization Not Accepted - RESOLVED

[eoinrussell]

Sigh...

I've been having this problem for months. I upgraded to a new machine an updated to the newest version of DP. My authorization is not being accepted.

Any ideas on what I can do?

[bayswater]

Call MOTU.

[James Steele]

Sigh...

I've been having this problem for months. I upgraded to a new machine an updated to the newest version of DP. My authorization is not being accepted.

Any ideas on what I can do?

What version did you update FROM. I assuming you're not going up more than .x update, so that you're not required to pay an update fee?

[eoinrussell]

I was adding DP to a new computer. I got it to work. I kept retyping my email and the authorization code. With experimentation of order of text entry and deletion and retrying, the activation button became enabled and I was able to submit the code. In this case, retyping my email address seemed to do the trick.

[mikehalloran]

Your name, email and license must be spelled exactly the way they are registered at MOTU.

I don’t know it dash vs minus signs are still an issue as I now remember to use dashes only.