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Troubleshooting - 828mk3

Posted: Sat Feb 23, 2013 10:43 am
by galileoslastdays
I went to record this morning and I plugged my mic in to channel 1 and as I did so, some static electricity zapped me. When I turned on the interface, the screen flashed over and over. I turned it off, checked the cables, back on - more flashing. Off again, then on and it booted up normally. This time, I had a steady green on all channels and the mix with Mic1/2 was SUPER noisy. Off and on once more and they quieted, and now the interface with a mix out to my phones sounds normal. Using mic 2 (suspected a preamp issue on 1), I recorded and got nothing but noise and crackling.

Any ideas? I'm very bummed as I had some time to work today (rarity anymore) and I can't seem to bypass the noise, even through my 8pre's channels.

Re: Troubleshooting - 828mk3

Posted: Mon Feb 25, 2013 3:01 pm
by mikehalloran
You want to try this first:

To reset the 828mk3 to factory defaults, press the [PARAM] knob until you see SETUP on the screen. Next, turn the [PARAM] knob all the way to the right until you see “Factory Defaults” on the screen. Now, press the [VALUE] knob twice to execute the reset.

If that doesn't work, contact MOTU.

If your unit is out of warranty, they have a refurb/exchange program, I believe.