Problems with loading Xtreme FX DVD's

[ModularV]

Hi,

New here and sad to say my first post is about a problem.

I just got Mach 5 V3 yesterday (took a while to get iLok to work, but got there in the end) and the program itself is all good.
I do however, have a problem in getting the Xtreme FX discs to copy over to my hard disc. Both discs fail on reading after about 20 minutes or so. I've tried 3 different optical readers with the same result. I've checked the discs for scratches (none obvious) and cleaned both discs and tried to read again, same results.

Is this a known problem ?

Also, is there anywhere I can download the 2 files instead (can't seem to find any file downloads on either Motu or Extreme FX sites).

Thanks for any replies...

[MIDI Life Crisis]

There is a thread on here about that and you might have bad discs. I'd try making a DMG of the discs and using that. They're big so it'll take a while. You might call MOTU as well but search that section of the forum. It is a known issue.

BTW, it'll be worth it. It's a very cool library.

[ModularV]

Thanks for the info.

I'm on a Windows 7 PC, so a DMG is out.

I'll search for the other post in the forum and contact Motu (by email as I'm in the UK and it would be too much to phone).

[Sianth]

I've got the same problems. I contacted the nearest distributor and they asked me to send the faulty dvd's to them and they will replace them. Let's see what happens...

[Sianth]

...and I got the replacements today and I have been able to copy them without problems, so I'm a happy person now