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Update install mistake
Posted: Thu Dec 15, 2011 9:08 am
by bannerj
I've made a stupid mistake. In my haste of trying to find my DP 7 manual w/ key I mistook the 7.24 update for the whole DP install. So I installed the update and then found my install discs/manual later. So now of course 7.24 won't open any files. I get a pop up that says I don't have the right authorizations.
I assume I just need to uninstall the 7.24 update and then reinstall it? Or do I have to wipe all DP off and start from scratch in the right order?
Re: Update install mistake
Posted: Thu Dec 15, 2011 9:38 am
by Frodo
I would uninstall the update, then install DP7 from disc.
At one point, it was necessary to install all updates "post disc". I don't know if that has changed or not, but the only harm in doing it that I can think of is the few minutes it would take to gather all the versions to install them. Each version brings something new to the table, so skipping a version might be akin to skipping a maintenance fix.
I see that MOTU doesn't keep all of its updates available in user accounts, but perhaps the omitted versions are no longer necessary. I would still install all the available updates in numerical order just to be safe.
Re: Update install mistake
Posted: Thu Dec 15, 2011 10:07 am
by Phil O
If for some reason you need to delete your authorization file, here's the link to instructions:
http://www.motu.com/techsupport/technot ... ix-Leopard" onclick="window.open(this.href);return false;
Re: Update install mistake
Posted: Thu Dec 15, 2011 6:50 pm
by bannerj
In terms of uninstalling the update...I trashed the 7.24 from the applications, but didn't think I could uninstall like I would with install discs.
Anyway, after trashing the 7.24 and then reinstalling it post the discs, I still get the same no authorization nag screen.
Re: Update install mistake
Posted: Thu Dec 15, 2011 7:10 pm
by mikehalloran
Delete the previous authorization files per the link in the previous post. Reauthorize using the DP 7 CD.