MOTU Repair

Budmas21 · Post by **Budmas21** » Fri May 02, 2008 9:53 am

Has anyone had any experience sending their hardware back to MOTU for repair? I may be in that situation and was wondering what the typical costs would be? I understand that it depends on the problem (I believe my 896HD's firewire ports have gone bad). Either way, my unit is out of warranty and I may have to return it. Any idea what the cost of such a job may be? Thanks.

pcm · Post by **pcm** » Sat May 03, 2008 12:32 am

Budmas21 wrote:Has anyone had any experience sending their hardware back to MOTU for repair? I may be in that situation and was wondering what the typical costs would be? I understand that it depends on the problem (I believe my 896HD's firewire ports have gone bad). Either way, my unit is out of warranty and I may have to return it. Any idea what the cost of such a job may be? Thanks.

Do a search here for "Traveler" and "noise", and you can probably answer this question yourself.

bkshepard · Post by **bkshepard** » Sat May 03, 2008 9:00 am

Call or email them first with a description of the problem. Although they won't be able to give you a true estimate until they can actually examine the item, they can give you a basic bench check fee. Then they will contact you with the actual estimate. Depending on the issue, though, it may take awhile. I sent an 828 in for repairs awhile back and it took 6 weeks.

Budmas21 · Post by **Budmas21** » Sat May 03, 2008 7:25 pm

Thanks for the replies. I actually tested the 896HD on my PC and it worked fine with the Vista drives, so I have to assume it's a software conflict of some sort on my Mac. I asked MOTU Tech support they would send me the old 1.4.5 drivers, but they said that it wasn't very good and they couldn't do that. Funny, my problems didn't occur until I updated to 1.4.7... hmmm... anyway, I guess I just have to live with this problem and hope that when DP 6 releases, they also update the drivers and see if it resolves.

emulatorloo · Post by **emulatorloo** » Sun May 04, 2008 3:29 pm

Last I heard they charge a flat fee of $90.00 or so if you are not under warranty.

pcm · Post by **pcm** » Sun May 04, 2008 7:28 pm

Budmas21 wrote:Thanks for the replies. I actually tested the 896HD on my PC and it worked fine with the Vista drives, so I have to assume it's a software conflict of some sort on my Mac. I asked MOTU Tech support they would send me the old 1.4.5 drivers, but they said that it wasn't very good and they couldn't do that. Funny, my problems didn't occur until I updated to 1.4.7... hmmm... anyway, I guess I just have to live with this problem and hope that when DP 6 releases, they also update the drivers and see if it resolves.

When 1.4.5 was current, they were fine with it. What will they say about 1.4.7 in a couple of months?

Seriously, it's kind of astonishing that they would NOT send you something that DID work for you in the past. Are they trying to help you or not?

Budmas21 · Post by **Budmas21** » Mon May 05, 2008 4:33 am

pcm wrote:
Budmas21 wrote:Thanks for the replies. I actually tested the 896HD on my PC and it worked fine with the Vista drives, so I have to assume it's a software conflict of some sort on my Mac. I asked MOTU Tech support they would send me the old 1.4.5 drivers, but they said that it wasn't very good and they couldn't do that. Funny, my problems didn't occur until I updated to 1.4.7... hmmm... anyway, I guess I just have to live with this problem and hope that when DP 6 releases, they also update the drivers and see if it resolves.
When 1.4.5 was current, they were fine with it. What will they say about 1.4.7 in a couple of months?

Seriously, it's kind of astonishing that they would NOT send you something that DID work for you in the past. Are they trying to help you or not?

Makes me wonder, too. I'll give them a call today and let them know that I sent in my error report and see what they say (most likely nothing). Either way, someone on the boards sent me a link to the old drivers, but the link actually pulls the file from wherever MOTU actually has them, so you still get 1.4.7.... The agony....!!

Either way, a minor inconvenience for me.

Don T · Post by **Don T** » Tue May 06, 2008 5:04 pm

Are not the old drivers on your install disc?

Budmas21 · Post by **Budmas21** » Tue May 06, 2008 5:07 pm

The old drivers are pre-Leopard, so I haven't tried them, in fact, I think they're pre-Intel Mac. If I remember correctly, when I received my install disk for the 896HD, the Intel Macs had just came out, so you had to upgrade the drivers on the web site.

Don T · Post by **Don T** » Tue May 06, 2008 5:44 pm

Hello,
Yeah, I went back through my archive but since we are still on PMac G5's none are suitable for your app.

Budmas21 · Post by **Budmas21** » Tue May 06, 2008 5:44 pm

Well, if anyone happens to have the the drivers for firewire versions 1.4.5 or 1.4.6, I'd greatly appreciate it. I'd like to at least test out my theory before I can really tell MOTU that everything they asked me to try will not work, because I've pretty much tried it. This is all I lack is the old drivers that worked for Leopard. Well, that and I haven't reinstalled Tiger to see if that does anything.

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