One more BIG THANK YOU to MOTU!

[monkey man]

Yay! Ripper, iMAS!

I wonder if Frodo, you and I all corresponded re' the same issue?
Dang, we've been so cryptic 'till now.

Frodo, you gonna spill the beans hobbit-style?

Funny, MOTU's so professional you feel obligated to "keep it b/w you and them".
Perhaps this is why we as a community haven't been as aware of their efforts as we might have been.

[Phil O]

My latest tech support question was in Nov 06. Someone named Nathan answered and seemed very nice. Our emails came to a dead end in Dec and I'm still hoping he'll get back to me when they solve the bug I reported.

Phil

Just quoting myself here 'cause I'm wondering if MOTU read my post. I just got an email from Nathan today about this.

Phil

[tripit@earthlink.net]

I would sure love to sit down in front of my computer with a few of their techs and software code guys.

I recommend MOTU selects about a dozen of us from Unicornation and visit us personally at out facilities or sites to acquire extremely useful user feedback on not only minor bugs but enhancements making DP the best user interface it can be.

ProTools did his and they are still number one.

Yes, they're called beta testers and while I've met many who beta test for Protools, I've yet to met a single DP beta tester. I've always assumed that MOTU had to have a group of beta testers and that some if not all of those would frequent this forum. But, then again you know what they say about assumptions....

Funny thing, I've never met a DP beta tester, either; not in person and not online. Not that my social calendar is very extensive. It's just that it's such a small world, you'd think sooner or later someone would actually reveal themselves as a beta tester.

I WAS a beta tester for MOTU in the mid-1980's (pre-DP). Signed a non-disclosure agreement with them and everything. But after about a year I just quit hearing from them. At some point in the early 90's they had some staff turnover, and their records of my association with them apparently ceased to exist. Although they did employ most of the changes I recommended over the years, I made those recommendations on my own initiative, not as a beta-tester. Frankly, the inner workings of the company have always been a bit mysterious. If not for the MOTU-MAC dinners at NAMM, I might have wondered if their staff actually existed! At least beyond the few I regularly talked to on the phone. But they do exist, and their products have sure changed a lot of people's lives.

(for the better, of course)

Shooshie

Yeah, I've always wondered about that myself. I've been involved in beta testing myself. I know a few people who beta for Protools and various other products, but I've never come accross a DP beta tester. I guess they must do it inside. But, that might also explain why some very obvious bugs get through. If you don't have a strong beta pool to really exercise all the options and combinations, it's going to be hard to find all the real world bugs.
Then again, most of the people who frequent this forum have pretty much become beta testers I guess.

I was alarmed a few times when talking to tech support when they were completely unaware of a major issue with DAE. How could they not know?
It was such a major and obvious issue. I found problems in my first 5 minutes of serious use. By the end of my first session, I found all of them. My thoughts were that there couldn't have been a serious beta testing. There is no way this would have slipped through any serious users. I figured that maybe one guy loaded it up on a PT system, brough up a few plugs, recorded a few tracks and "said, ok it works"

I do have to give the techs credit for responding. They've always got back to me, it just they've never had an answer that solved any of my problems.

Maybe MOTU should consider getting a pool of serious beta testers together. It could only benefit everyone.

P.S> MOTU if your listening, I'd be happy to beta DP with DAE.

[wylie1]

I just wanted to join in on the thanx for DP.
As far as support goes I've only used it once since the days of Performer when I would spend hours on redial trying to get through.
Now most of time I can solve a problem by searching UN so thanx to James and all the UN'ers.
I like to see MOTU put more demo vid's on there site.

[iMAS]

I wonder if Frodo, you and I all corresponded re' the same issue?
Dang, we've been so cryptic 'till now.

They emailed me regarding that "erratic MIDI volume" problem...which I haven't encountered yet since going 10.4.8 and DP 5.11. But they asked for my old setup that "did" caused that problem.

[Frodo]

I wonder if Frodo, you and I all corresponded re' the same issue?
Dang, we've been so cryptic 'till now.

They emailed me regarding that "erratic MIDI volume" problem...which I haven't encountered yet since going 10.4.8 and DP 5.11. But they asked for my old setup that "did" caused that problem.

Same here-- but I've got it with 5.11 in isolated situations and am still trying to gather more detailed info for them. (Right now, my studio is going through a major renovation...)

[donreynolds]

MOTU Tech help has always been available to me, but usually I have to redail for a little while on speaker phone until they answer. I have gotten them anywher between 5 min and a half an hour or so. they usually have an answer or at least get me headed in the right direction. they are usually very patient and repeat explanations to me if needed. ( I don't always get it the first time around), and will wait on the phone while I do what I need to make sure it is working.

Of course I wish they could increase the number of tech guys they have. I have a suggestion though.

Apple has the "MAC Genius" service at their Apple store. I like it. You make an appointment and then they see you. It seems that MOTU might be able to do something like make an appointment to speak with someone or at least be put on a list that could be monitored on their web site realtime.
then you could call or they could call you? I don't fi it is feasable but it would organize it allitle better as I hear numerous complaints on this board about difficulty in reaching their tech guys.

anyway I am pretty satisfied with the help I have gotten from guys like Magic Dave and another guy named Rona ( I think is his name.

Go MOTU

Don Reynolds

[monkey man]

I wonder if Frodo, you and I all corresponded re' the same issue?
Dang, we've been so cryptic 'till now.

They emailed me regarding that "erratic MIDI volume" problem...which I haven't encountered yet since going 10.4.8 and DP 5.11. But they asked for my old setup that "did" caused that problem.

Same here-- but I've got it with 5.11 in isolated situations and am still trying to gather more detailed info for them. (Right now, my studio is going through a major renovation...)

OK, I'll 'fess up.
Same here.
This confirms my theory that those involved in disussing this in a particular thread were contacted.

Way to go, MOTU.

[Paul J Forrest]

HI monkey man. You really made me laarf! I think maybe, that two just flew over the unicorn••™s nest.

ps. Are you related to Groucho Marx?

pps. I hate sport----ALL SPORT! And so.....NA NA NA NA NA!

[Frodo]

HI monkey man. You really made me laarf! I think maybe, that two just flew over the unicorn••™s nest.

ps. Are you related to Groucho Marx?

pps. I hate sport----ALL SPORT! And so.....NA NA NA NA NA!

Hey PJ-- you've met Nicky, I see! LOL....

Appears you two are having a great time. Unfortunately, I can't understand a word either of you! are saying!

London and Sydney are hard enough for me-- but Liverpool and Melbourne?

[monkey man]

HI monkey man. You really made me laarf! I think maybe, that two just flew over the unicorn••™s nest.

Yup, and they decided to roost.

Only one thing worse than a madman in the house:
Two madmen in the house.

ps. Are you related to Groucho Marx?

Dude, if you found me funny you've made my day.
I seem to remember toiling over a (welcoming!) response for you, as I was (whispers...) pretty much suicidal that day.
No matter; I'll survive, so please don't lose any sleep over it.
Leave that to me!

pps. I hate sport----ALL SPORT! And so.....NA NA NA NA NA!

Great excuse!

I can't help but wonder whether you poms would experience a surge of sport-uptake and interest were you to whip the Aussies asses in every discipline, including tiddlywinks.

Anyway, thanks again, and welcome (again).
Any friend of 'Frobro'... hang on, it looks like I'm using inverted commas when in fact I'm not.
As I was saying, any friend of Bro''Fro's... doh! Now it looks like I don't have a clue about the punctuation thing.
Take 3: Any friend of Bro' 'Fro's is probably another RAM freak or pretty messed up somehow, and therefore a friend of the monkey.

Gotta get back to gazin' up at that window...
Who knows, another cuckoo may fly by.

[monkey man]

Hey PJ-- you've met Nicky, I see! LOL....
Appears you two are having a great time. Unfortunately, I can't understand a word either of you! are saying!
London and Sydney are hard enough for me-- but Liverpool and Melbourne?

OK, for your benefit, RAMbro'...

Whether it's about the cricket, the football world cup result, the swimming, the tennis, Olympic and Commonwealth Games medal tallies, the rugby (both codes) or tiddlywinks, you'll get over it.

The Aussies whip the poms at everything.
This is just the way it is, should be, and always will be.
It's a whole lot of fun, and Aussies and poms alike partake in a trans-continental banter of sorts.
We Aussies do it with the kiwis (New Zoolanders) too.
We all love each other though.

Don't stain yer brains, mate; she's apples.

The first phraze is a monkey original in the Aussie vernacular, composed especially for our "new" guest/friend, the Papal one.
It means,"Don't burst a blood vessel".

"She's apples" simply means everything is/will be OK.

http://en.wiktionary.org/wiki/she's_apples

We also say, "She'll be 'right" (alright), "She's bonza" and "No wuckin' forries".

You just gotta keep your pork pies on the fries, yer nanger.

Pork pies = eyes. Fries = the subject at hand/the ball.
You see, I'm telling Paul not to freak out, as everything will be OK.
He's just got to keep his eye/s on the ball.
A nanger is a bludger; I'll address this word in a moment.

http://www.urbandictionary.com/author.php?author=Nanger

Anyway, bludger, it's like I was tellin' ya; don't get yer knickers in a knot.

OK, so this is a little below the belt: A bludger is a blood sucker, a sponge, a welfare recipient with no ambitions beyond his current status.
We call 'em dole-bludgers.
I felt apprehensive using this term, but had confidence in Paul's ability to absorb it (get it? Sponge?).

Second phrase: Don't stain yer brains.

Keep yer hair on, and 'ave another pot on the house.

Keep your hair on. Self explanatory, really.
A pot on the house isn't a rain-collection bucket.
A pot is a glass of beer, and this one's on the house.
Free beer! Yay!

Fair dinkum, you poms are a bunch o' pussies.

Fair dinkum in this case means "it'd be fair to say".

http://en.wiktionary.org/wiki/fair_dinkum

A pom is a lily-white landlubber from the UK.
That'd be the lot of 'em, our beloved forebears.

"A bunch of pussies" is, well, a bunch of 'em.

There ya go, Fwoggy; you teach me about things that matter, and I'll inform you of the most insignificant drivel I can dig up.
If ya wanna drivel 'Strain-style here's lesson one:

http://en.wikipedia.org/wiki/Australian ... vocabulary

Hope this helps polish your 'Strain, mate.
Nicky

[Frodo]

LOL!! Great, Nick. I love this stuff.

I think back in the earlier incarnation of U-nation, Paul was kind enough to pass along some British colloquial phrases my way. We had quite a thread going on it back then. Nice to have him back-- maybe the three of us can compare notes from three continents. That would make for quite an archive.

"Keep you hair on"-- we tend to say "don't blow your top", or "don't get your panties/britches/skivvies in a knot".

That's just for starters, but were we to forward a thank you to MOTU in this vernacular, fair dinkum they'd be hard pressed to keep their pork pies on the fries!

[monkey man]

LOL!! Great, Nick. I love this stuff.

Wow. It's nice to be appreciated, Fwoggy.

That's just for starters, but were we to forward a thank you to MOTU in this vernacular, fair dinkum they'd be hard pressed to keep their pork pies on the fries!

Yup, they'd get their knockers in a knitt.

[HCMarkus]

On a related note... reading EM today and there on the back cover was a MOTU ad, as usual, but it was for DIGITAL PERFORMER, not UltraLight or some other other hardware.