Hi all,
I need some help to get my Motu 16A working again on my system.
I'm runnig the Motu 16A via USB into a Notebook with Windows 10, 64bit. Everything worked fine since 2017.
Unfortunately I updated the Motu 16 A firmware and the Windows driver a while ago - without properly deinstalling the driver before.
Now I can deinstall and install drivers of different versions as much as I want; the device is found, but not working properly via usb anymore (no sound; Cubase can not even show the latency with the device).
I checked the 16A itself with a notebook of a friend; there everything works fine.
Is there any procedure to remove old drivers or relevant files which seem to prevent a working installation?
(I am not able to restore a Windows backup or to set up the system completely anew...)
Thank you for any helpful advice.
Motu 16A Windows USB driver not working anymore - RESOLVED
Moderator: James Steele
Forum rules
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
-
mikehalloran
- Posts: 16174
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: Motu 16A Windows USB driver not working anymore
Because of the holidays, it’s probable that MOTU Tech Support is shut down till next week. Here is the resource page for MOTU Pro Audio devices.:
https://motu.com/proaudio/index.html
https://cdn-data.motu.com/manuals/thun ... _Guide.pdf
Perhaps, someone else around here will know this for Windows. If not, you will have to post a Tech Link in your MOTU User account and wait till they get back to you on this.
https://motu.com/proaudio/index.html
With Widows, pathway problems are the most likely culprits. These can be caused by OS updates and other applications as well. Unfortunately, I do not see it in the User Manual.MOTU Pro Audio Installer
PC v92009 | Jan. 10, 2023
Windows 11, Windows 10 64-bit
Firmware Supports
112D, 16A, 8M, 1248 Firmware
1.4.0+90954 | April 12, 2022
For all supported platforms
https://cdn-data.motu.com/manuals/thun ... _Guide.pdf
Perhaps, someone else around here will know this for Windows. If not, you will have to post a Tech Link in your MOTU User account and wait till they get back to you on this.
DP 11.34; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
Re: Motu 16A Windows USB driver not working anymore
Hi Mike,
thanks for your replay and the advice to contact Motu support directly.
I finally did that and got help within a day and the issue was resolved.
The problem was not the update of windows or the drivers. It was just that the motu items were disabled in the start-up sequence of windows (Start Apps). After enabling them and restarting everything worked just fine.
thanks for your replay and the advice to contact Motu support directly.
I finally did that and got help within a day and the issue was resolved.
The problem was not the update of windows or the drivers. It was just that the motu items were disabled in the start-up sequence of windows (Start Apps). After enabling them and restarting everything worked just fine.