Mac Doesn't Recognize MOTU UltraLite Hybrid Mk3 Audio Inputs

[James Steele]

This isn’t the “enable microphone” thing by any chance?

[silent k]

I'm having this same problem. Just came to the forum this morning because DP11 isn't recognizing audio coming into my 828x (I'm running OS 12.6.3 on an older iMac). I recently upgraded both my OS and to DP11 from 9, but most of what I've done so far has been recording MIDI, which works fine. This morning I tried to record some audio, first from the S/PDIF inputs, then from the MIC/Instrument 1&2 inputs, and while Cuemix and the 828x's meters recognize the audio, DP does not. I tried reinstalling the latest drivers, although I did not get the security prompt shown in earlier messages (maybe that got resolved in OS 12.6.3?). I don't have any other audio recording software to test things against.

Wish I had a solution to offer -- instead here's another example of what appears to be the same kind of problem.

[fusion58]

I'm having the same issue with 828x, OS 12.6.3, DP 11, latest MOTU audio driver
Support ticket started.

Like the OP, I *can* record into Logic Pro, but I really would prefer to use DP 11 that I just upgraded.
I have been using DP since 2003 and pretty well have my workflow streamlined.

I feel your pain, man.

After four straight days of studio down time, and after as many days of being strung along by MOTU support with sporadic replies containing recommendations for the simplest of fixes which I've already tried, I think I'm done with MOTU - at least where hardware is concerned. I was kind of hoping these support people might know more about their products than I could learn with minimal effort via a Google search.

I'll continue to use DP, at any rate (also a fan since 2003 here.)

[silent k]

I realized I still had DP9 installed on my iMac, so just ran a quick test -- no problem getting audio into DP through my 828x. Seems to be a problem just with DP11. For what it's worth, I'm submitting a support ticket to MOTU as well. I'll reply here if anyone offers me a solution that works!

[James Steele]

Did you go into the Security settings or whatever it is and make sure DP 11 is granted access to the microphone?

[cuttime]

I realized I still had DP9 installed on my iMac, so just ran a quick test -- no problem getting audio into DP through my 828x. Seems to be a problem just with DP11. For what it's worth, I'm submitting a support ticket to MOTU as well. I'll reply here if anyone offers me a solution that works!

I'm stumped. I've been running an 828x with DP 11 across two different computers and several iterations of the MOTU drivers, and never had a problem, though I did run into the Mic Security preference setting when moving to Monterey. The only thing I can think of that might be a variable is that I connect the 828x with a Thunderbolt cable and not USB. Perhaps a different cable?

[HCMarkus]

Support ticket started.

Hope you get it sorted soon.

[fusion58]

I realized I still had DP9 installed on my iMac, so just ran a quick test -- no problem getting audio into DP through my 828x. Seems to be a problem just with DP11. For what it's worth, I'm submitting a support ticket to MOTU as well. I'll reply here if anyone offers me a solution that works!

I'm stumped. I've been running an 828x with DP 11 across two different computers and several iterations of the MOTU drivers, and never had a problem, though I did run into the Mic Security preference setting when moving to Monterey. The only thing I can think of that might be a variable is that I connect the 828x with a Thunderbolt cable and not USB. Perhaps a different cable?

I tried connecting my MOTU interface first to a USB port and then to a TB port on my Mini M2 Pro.

No luck with either one.

BTW, FYI, I set up another manufacturer's audio interface on my Mac last night, and the problem is gone. DP 11 is receiving audio input normally now.

[silent k]

Did you go into the Security settings or whatever it is and make sure DP 11 is granted access to the microphone?

I found that setting this morning -- it seems to have resolved my issue! I can now get DP11 to recognize audio coming in from the 828x. I was confused at first because it seemed like when I reinstalled the MOTU audio installer, I should have gotten a message within the Security & Privacy settings to allow the MOTU software to update the system, per the tech note referenced in an earlier post from Mike. At least in OS 12.6.3, that message does not appear. But, some more poking around and I found the Microphone settings under the Privacy tab, and sure enough DP11 was not checked. Checking that box has, at least for now, enabled DP11 to get audio from my 828x. This isn't going to help the OP, unfortunately, but maybe some others with similar problems.

[mikehalloran]

Did you go into the Security settings or whatever it is and make sure DP 11 is granted access to the microphone?

I found that setting this morning -- it seems to have resolved my issue! I can now get DP11 to recognize audio coming in from the 828x. I was confused at first because it seemed like when I reinstalled the MOTU audio installer, I should have gotten a message within the Security & Privacy settings to allow the MOTU software to update the system, per the tech note referenced in an earlier post from Mike. At least in OS 12.6.3, that message does not appear. But, some more poking around and I found the Microphone settings under the Privacy tab, and sure enough DP11 was not checked. Checking that box has, at least for now, enabled DP11 to get audio from my 828x. This isn't going to help the OP, unfortunately, but maybe some others with similar problems.

It often doesn’t appear until a reboot — even then, sometimes it doesn’t.

It would be nice if MOTU would update that document to take into account the changes in Ventura but it hasn’t happened yet.

[fusion58]

Did you go into the Security settings or whatever it is and make sure DP 11 is granted access to the microphone?

I found that setting this morning -- it seems to have resolved my issue! I can now get DP11 to recognize audio coming in from the 828x. I was confused at first because it seemed like when I reinstalled the MOTU audio installer, I should have gotten a message within the Security & Privacy settings to allow the MOTU software to update the system, per the tech note referenced in an earlier post from Mike. At least in OS 12.6.3, that message does not appear. But, some more poking around and I found the Microphone settings under the Privacy tab, and sure enough DP11 was not checked. Checking that box has, at least for now, enabled DP11 to get audio from my 828x. This isn't going to help the OP, unfortunately, but maybe some others with similar problems.

That’s strange - I first learned about the “allow DP to use the microphone” thing when searching Google for solutions. When I checked my settings, permission for DP to use mic was already granted, but the problem still persisted for me.

Glad it worked for you and you’re back up and running.

[henrod]

HI, all, 1.5 years later! I just got a new M4 MacBook Pro, did a full data xfer from my 2014 MBP, and installed DP11. I've been running 10 under Catalina on the old machine for years.)

Same problem here!! I plugged in my guitar to Mic in 2 on an Ultralite Mk3 Hybrid (I'd been using the original FW unit for many years) and the guitar signal was not getting to DP.

Interestingly, the guitar was passing through the Ultralite and coming out the mains. I went to the Security system pref as described here, checked DP, and lo and behold audio is going where it's supposed to... BUT it's also still coming out the mains!!! It's coming out the proper channel taht DP has it set for, but ALSO coming out the mains.

How the hell do I get it to stop doing that??
Thanks!

[henrod]

MOTU helped me figure it out. I had to mute all outputs in CueMix.

[James Steele]

MOTU helped me figure it out. I had to mute all outputs in CueMix.

Glad you got it sorted out!