828ES: Device Manager can't start the hardware device

[mqpl]

Hi,

I'm 828ES user for almost a year. Today (probably after Windows Update) the device has lost connection (USB) with the comp: MOTU Discovery can't find it and there's famous yellow sign with warning in the Device Manager ("This Device Cannot Start Code 10 Error"). I tried different ports and cables - nothing helps. But I've tested it with fresh install on my laptop and everything works fine. Also other audio devices work on my PC without problems. So probably the driver is corrupted but I can't get rid of it from my system - deleting the driver from the Device Manager and removing MOTU software also doesn't help. I had a clean install of my Windows two months ago, so I'd like to avoid this way of repairing.

Maybe somebody had similar experience and can offer a solution?

[HCMarkus]

I'd read out to MOTU directly. I had a similar issue once with my 828es (macOS) and had to reinstall my system. One reason I now keep a clone of my system drive. Don't want to have to do THAT again.

I seem to recall a post here at MOTUNation with some info re: accessing and deleting low-level driver software, but I think it was aimed a Mac folk.