Relentless crashing

[Henry Robinett]

I don’t get it. I have had this problem for almost two years. MOTU just declined to help. Apple looked as did Metric Halo. DP is the only DAW that does this. I’ve tried PT and Logic. Perhaps few DP users do what I do.

DP crashes 80% after recording. It also gives a warning about overloading the processor which should be ridiculous. I have 2019 7,1 Mac Pro. 160 GB. 16 core.

I record about 20 audio tracks and one MIDI. 96k. Sometimes 44.1. I record a tale and it hangs at the end. The crashes. Almost always. Catalina of course. Latest DP. ULN-8 3d.

One thing I haven’t checked is shutting down some external drives that are open. They’re mostly spinning drives in OWC enclosures. They’re not doing anything. Next time I’ll shut them down.


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[HCMarkus]

Hi Henry; sorry your troubles have been persistent. Have you tried DP10.13? Your sig indicates 10.11.

I'm not running a system like yours, and don't record at 96k, but the crashes I have with DP are very rare, certainly not as you describe. And I have a USB external Time Machine drive connected at all times, but record to an internal SATA3 SSD.

Something, who knows what, is wack in your system, that is clear. If others were having issues as you describe, this board would be replete with similar complaints. Would it be possible to put a fresh install of macOS and DP on a new volume/drive? I know it is a painful process, but if you are at wit's end, it may offer you your best chance at identifying the culprit.

I hope you are able to get it sorted.

[bayswater]

Do the crash logs suggest anything? Like a plugin?

[Henry Robinett]

It indicates the problem is MOTUs. Apple even loaned the exact same MP I have to Metric Halo. They wrote a kind of temporary fix but said it’s a weird way DP addresses something.

Yeah. Apple said there have been similar complaints. That’s why they took it seriously. But MOTU doesn’t acknowledge it. I’m suspecting there aren’t a lot of folks who record 20+ audio and MIDI at 96k on a 7,1 Mac Pro. The issue is documented. Maybe Big Sur. Metric Halo said Apple will probably address this in their next major OS but that really MOTU should just do it.

I’ve tried to leave DP but I have SO MANY projects in it and I’m so familiar with it. Logic and PT just give me headaches.

[Henry Robinett]

Hi Henry; sorry your troubles have been persistent. Have you tried DP10.13? Your sig indicates 10.11.

I'm not running a system like yours, and don't record at 96k, but the crashes I have with DP are very rare, certainly not as you describe. And I have a USB external Time Machine drive connected at all times, but record to an internal SATA3 SSD.

Something, who knows what, is wack in your system, that is clear. If others were having issues as you describe, this board would be replete with similar complaints. Would it be possible to put a fresh install of macOS and DP on a new volume/drive? I know it is a painful process, but if you are at wit's end, it may offer you your best chance at identifying the culprit.

I hope you are able to get it sorted.

Could be but in the above post Apple and Metric Halo acknowledge it is a bug. And the bug has to do with a unique way DP does something like no other DAW. They kind of break the standard according to them. And this is Apple Engineering- way above the Apple support crew.


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[HCMarkus]

I’ve tried to leave DP but I have SO MANY projects in it and I’m so familiar with it. Logic and PT just give me headaches.

The Devil we know...

Here's wishing you the best Henry. Sorry we cannot be of more assistance.

[mikehalloran]

I'll suggest the following because it can't hurt and might help.

1) Do a fresh install of the MacOS. Boot with the Command r keys held down to get to the Repair Partition. Enter your Admin password and Continue if asked — if you haven't modified the T2 Security settings, it should... Once in, Reinstall MacOS. This will download and install the latest version of Catalina including the recent patches. I verified this morning that it includes the latest patches — this takes a week or two after release to be incorporated into the Internet Recovery download.

It will not affect your machine other than possible resolving some path issues and removing bits of old code. In my case, it made that annoying notification for the latest GarageBand update that requires Big Sur go away.

2) Do a Safe Boot by shutting down, boot holding the Shift key down and logging in when prompted. Shut down and reboot again when done. This resets pathways and sets the caches to default.

3) Reset your Launch Services. Besides catching and clearing obstacles that the above will not, it may improve shut down, reboot and application boot issues. If there are no problems, it changes nothing.

1. Open Terminal and run these commands (copy and paste):
2. sudo /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -seed -lint -r -f -v -dump -domain local -domain system -domain user -domain network
3. killall Dock
4. sudo mdutil -E /
5. Restart your Mac

[Henry Robinett]

I’ve tried to leave DP but I have SO MANY projects in it and I’m so familiar with it. Logic and PT just give me headaches.

The Devil we know...

Here's wishing you the best Henry. Sorry we cannot be of more assistance.

Thanks. I’ve had all the kings horses and all the kings men.


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[Henry Robinett]

I'll suggest the following because it can't hurt and might help.

1) Do a fresh install of the MacOS. Boot with the Command r keys held down to get to the Repair Partition. Enter your Admin password and Continue if asked — if you haven't modified the T2 Security settings, it should... Once in, Reinstall MacOS. This will download and install the latest version of Catalina including the recent patches. I verified this morning that it includes the latest patches — this takes a week or two after release to be incorporated into the Internet Recovery download.

It will not affect your machine other than possible resolving some path issues and removing bits of old code. In my case, it made that annoying notification for the latest GarageBand update that requires Big Sur go away.

2) Do a Safe Boot by shutting down, boot holding the Shift key down and logging in when prompted. Shut down and reboot again when done. This resets pathways and sets the caches to default.

3) Reset your Launch Services. Besides catching and clearing obstacles that the above will not, it may improve shut down, reboot and application boot issues. If there are no problems, it changes nothing.

1. Open Terminal and run these commands (copy and paste):
2. sudo /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -seed -lint -r -f -v -dump -domain local -domain system -domain user -domain network
3. killall Dock
4. sudo mdutil -E /
5. Restart your Mac

Thanks Mike! I will give it a whirl jb the next couple of.


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[pencilina]

Hi Henry,

Sorry for your woes. It looks like you're going to have to take matters into your own hands and come up with a solution or workaround. Its interesting that apple was helpful and not surprising that motu had nothing to say about it.

Sorry, I'm a little confused. Does this happen without the metric halo or using a different interface?

Can you be a little more specific about this? (I think this is the key pointer to a solution):

Apple even loaned the exact same MP I have to Metric Halo. They wrote a kind of temporary fix but said it’s a weird way DP addresses something.

Here's what I would do:

-Keep console open and try and make it crash (which sounds easy) and see what's going on.
-Check MOTUs crash reporter and see if you can find any clues. (There's a thread here somewhere about how to do it starting DP with a special script.)
try creating another new user and record in that account.
-Try removing any drives you don't need
-try recording to the system drive
-try formatting a drive you're recording to with a different file system.
-Try the recording drive on different ports. I'd even throw in a USB3 PCI card and put the drive on it and see if that makes a difference.


(Also, I'd do as much of this while watching a movie or listening to music or an podcast so as to buffer the annoyance.)

-Can you use a different DAW that works for tracking and DP for editing and overdubs? Is DP choking on playback as well? Maybe you'll have to learn to love PT or Logic. (Mixbus is currently on sale for 20 bux)


Hang in there and GOOD LUCK!

[Henry Robinett]

Thanks BTW I’m using the latest DP.

Thanks for the suggestions. I’ve been dealing with this for over a year. I’ve used other DAWs without issue. I’ve decided to use the Metric Halo Session to record without MIDI. Then I drag the audio into DP for mixing. 80-90% of the time it hangs and crashes after multiple audio mixes with MIDI. Three or four audio and MIDI is fine. I’ll get strange alerts if I hit auto pinch while playing. It says I’ve overloaded the processor. Do I want to continue? Ridiculous. 16 core 7,1 160 GB. 4 TB SSD. No other DAW does this.


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[Kellog]

Following this. Sorry for your situation and feeling my version of your pain there Henry Robinett. Crashes and anomalies! Appreciate what Mike Halloran posted as poss fixers and will try some of them.

[Henry Robinett]

Thank you. I’m thinking it’s been a long time since I’ve trashed DP prefs. I’ll give that a shot before I go into serious surgery!


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[Phil O]

Also, I was having a lot of trouble until I rebuilt my templates. Simply saving them in the new version of DP wasn't enough. I had to delete them and start from scratch. Try starting a project from the Empty Document template and see if it makes a difference.

Your friendly neighborhood Phil

[mikehalloran]

Also, I was having a lot of trouble until I rebuilt my templates. Simply saving them in the new version of DP wasn't enough. I had to delete them and start from scratch. Try starting a project from the Empty Document template and see if it makes a difference.

Your friendly neighborhood Phil

I didn't delete my old ones but I did take the time to update and reset any plugins before Save as New Template and then gave it a new name so as not to be tempted to launch the old ones.

If you look as the pages flash by when you Reset Launch Services, you'll see that the launch routine for each app also resets in the process. I still recommend doing it after a fresh reinstall and Safe Boot.

I'm not having Henry's issues but following my own advice made both of my Macs run a bit better and noticeably so. DP launches a little faster and reboot takes less time.

After running Safe Boot, I had a minor issue with the background images on my side monitors not appear even after a reboot. Running killall Dock in Terminal fixes that — it's also part of resetting Launch Services.