I can certainly understand the feelings you get, it's a lot of different contexts. When you've been merrily going along using DP and all of a sudden something is broke and you can't use it, or your clients start getting bothered by what appears to be a breakdown in the system, you get people coming here that are already aggitated and many times explode. I can remember my fustration of getting my Motu 896 and 896HD to work together at the same time. I've still got a few issues, but nothing that affects the final output.
For you, maybe it's that your vision isn't being followed as much as you hoped, that people aren't just using this to share information about what they can do or figure out, but come here and start banding together to complain. In my case, I didn't make a huge stink, but it certainly helped to fix my problem, I just assumed Motu staff checked this site, and apparently, my assumption was right.
I do wish Motu would help us a little more than they do. I've paid way less for other software and received far superior help when there is a problem. But, the reverse is also true, I've paid more and received even less.
Most board services get into this. I wish Motu had a 24/7 online help desk like lulu.com, where if I have a problem, they are there to help in a second. Even if it was subscription based for getting faster turn around, I am sure a lot of people would use it, but cost effective enough that not everyone and their mother are using it.
Motu makes some EXCELLENT products, I'll be the first to admit, if they didn't, I'd be using something else. But I think they need to step a little bit more for the pro user to help out when people's income depends on DP. If you're stuck not being able to use the system, you are stuck.
If only march would get here sooner!

Well, actually, February, so I can get my MacBookPro and push it to the limit. I've had a PowerBookG4 for 4 years and it's never died (except a broken hinge I've left broken). RevA MacBook....I'll be getting the AppleCare

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