Hello folks,
Apologies if someone posted this already.
MOTU seems to have updated their user accounts and I can not seem to recover my account. Actually I have 2 one at my studio and one for PCC. I tried the "click here" to get an authorization email but it never came so I tried the "forgot my password" link and that didn't work for either account.
Anyone get through the process? OR was their website hacked and I just gave away the keys to the castle.
Problem recovering my MOTU account - Solved
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This forum is for most discussion related to the use and optimization of Digital Performer [MacOS] and plug-ins as well as tips and techniques. It is NOT for troubleshooting technical issues, complaints, feature requests, or "Comparative DAW 101."
This forum is for most discussion related to the use and optimization of Digital Performer [MacOS] and plug-ins as well as tips and techniques. It is NOT for troubleshooting technical issues, complaints, feature requests, or "Comparative DAW 101."
Problem recovering my MOTU account - Solved
Last edited by Don T on Mon Sep 16, 2019 10:57 am, edited 2 times in total.
It's the ear, not the gear!
MacPro 2.66 gHz 12 core (dp 10.01) - Lynx Aurora16 - OS 10.12.6/WaveArts/TruePianos - Legend 32ch console - G16 Fostex
(2) MacPro 2.66 gHz 12 core (DP 9.5) OS 10.12 - 24 I/O - 2408 mk2 - Da7- (PT 12) - 8 trk MCI
MacPro 2.66 gHz 12 core - OSX 10.12 - Genesys Black - Lynx Aurora16 - waves - Oxford - McDSP - 16 trk Otari - analog sweetness
MacPro 2.66 gHz 12 core (dp 10.01) - Lynx Aurora16 - OS 10.12.6/WaveArts/TruePianos - Legend 32ch console - G16 Fostex
(2) MacPro 2.66 gHz 12 core (DP 9.5) OS 10.12 - 24 I/O - 2408 mk2 - Da7- (PT 12) - 8 trk MCI
MacPro 2.66 gHz 12 core - OSX 10.12 - Genesys Black - Lynx Aurora16 - waves - Oxford - McDSP - 16 trk Otari - analog sweetness
-
HCMarkus
- Posts: 10376
- Joined: Tue Jan 10, 2006 9:01 am
- Primary DAW OS: MacOS
- Location: Rancho Bohemia, California
- Contact:
Re: Problem recovering my MOTU account
Hopefully that key was to the small castle.
EDIT: Apparently, MOTU rebuilt its website. Just navigated to the site; got the password reset email immediately and all is now well with MOTU and me.
EDIT: Apparently, MOTU rebuilt its website. Just navigated to the site; got the password reset email immediately and all is now well with MOTU and me.
Re: Problem recovering my MOTU account
Dang, I never got the email.
Tried 3 times over the last couple days.
On Edit: Got an email for the PCC account quickly this time. All is good there. My account not so much.
Tried 3 times over the last couple days.
On Edit: Got an email for the PCC account quickly this time. All is good there. My account not so much.
It's the ear, not the gear!
MacPro 2.66 gHz 12 core (dp 10.01) - Lynx Aurora16 - OS 10.12.6/WaveArts/TruePianos - Legend 32ch console - G16 Fostex
(2) MacPro 2.66 gHz 12 core (DP 9.5) OS 10.12 - 24 I/O - 2408 mk2 - Da7- (PT 12) - 8 trk MCI
MacPro 2.66 gHz 12 core - OSX 10.12 - Genesys Black - Lynx Aurora16 - waves - Oxford - McDSP - 16 trk Otari - analog sweetness
MacPro 2.66 gHz 12 core (dp 10.01) - Lynx Aurora16 - OS 10.12.6/WaveArts/TruePianos - Legend 32ch console - G16 Fostex
(2) MacPro 2.66 gHz 12 core (DP 9.5) OS 10.12 - 24 I/O - 2408 mk2 - Da7- (PT 12) - 8 trk MCI
MacPro 2.66 gHz 12 core - OSX 10.12 - Genesys Black - Lynx Aurora16 - waves - Oxford - McDSP - 16 trk Otari - analog sweetness
-
mikehalloran
- Posts: 16176
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: Problem recovering my MOTU account
The MOTU license server has been known to go down on weekends.
DP 11.34; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
Re: Problem recovering my MOTU account
Hello,
Customer service manually reset my account today so I can now access it.
On the "Profile" page was listed all the attempted reset emails that I never received.
Tis a mystery
Customer service manually reset my account today so I can now access it.
On the "Profile" page was listed all the attempted reset emails that I never received.
Tis a mystery
It's the ear, not the gear!
MacPro 2.66 gHz 12 core (dp 10.01) - Lynx Aurora16 - OS 10.12.6/WaveArts/TruePianos - Legend 32ch console - G16 Fostex
(2) MacPro 2.66 gHz 12 core (DP 9.5) OS 10.12 - 24 I/O - 2408 mk2 - Da7- (PT 12) - 8 trk MCI
MacPro 2.66 gHz 12 core - OSX 10.12 - Genesys Black - Lynx Aurora16 - waves - Oxford - McDSP - 16 trk Otari - analog sweetness
MacPro 2.66 gHz 12 core (dp 10.01) - Lynx Aurora16 - OS 10.12.6/WaveArts/TruePianos - Legend 32ch console - G16 Fostex
(2) MacPro 2.66 gHz 12 core (DP 9.5) OS 10.12 - 24 I/O - 2408 mk2 - Da7- (PT 12) - 8 trk MCI
MacPro 2.66 gHz 12 core - OSX 10.12 - Genesys Black - Lynx Aurora16 - waves - Oxford - McDSP - 16 trk Otari - analog sweetness