Unusual DP issue

advancedspectrum · Post by **advancedspectrum** » Tue Jul 05, 2016 4:45 pm

Hello,

I have encountered and issue and was hoping I could get some help. I am using DP 7.24 on Mac 10.6. It's been working fine for years.

I have been mixing one of my songs the last few months. Today I was auditioning Reaktor5 effects on a Kontakt Massive stereo track while the song was running. In switching from one effect to another, suddenly all sound got cut out from DP. I had no error message either. It was not producing any sound from the current loaded DP file. So I closed and restarted. When I played again, the whole mix sounded different even though all automation and insert effects are still in place.

I ran a process of elimination to check it was not a speaker issue or the soundcard Presonus Firestudio Mobile. I updated the firm ware on it anyways. Still after lots of trying, I am hearing all my DP files are just not sounding the same.

Can anyone suggest additional testing I can run or is there a way to reset DP to factory settings?

Feeling helpless at this point.

Thanks
Adam

mikehalloran · Post by **mikehalloran** » Tue Jul 05, 2016 7:32 pm

Do you have a 7.24 CD or an earlier version?

advancedspectrum · Post by **advancedspectrum** » Tue Jul 05, 2016 8:21 pm

Are you suggesting a re-install?

mikehalloran · Post by **mikehalloran** » Tue Jul 05, 2016 9:19 pm

You didn't answer my question. Is your CD 7.24 or an earlier version?

advancedspectrum · Post by **advancedspectrum** » Wed Jul 06, 2016 5:48 am

CD is earlier version of 7. I had upgraded to .24 later.

mikehalloran · Post by **mikehalloran** » Wed Jul 06, 2016 10:42 am

advancedspectrum wrote:CD is earlier version of 7. I had upgraded to .24 later.

It's possible that installing Kontact corrupted DP's paths to your plugs. I have had that happen more than once after a plugin install. A complete uninstall and reinstall of DP fixes this and only takes a few minutes but the procedure is different depending on whether or not you have a v 7.24 CD.

Have your CD and the 7.24 updater handy—you do not need any of the incremental updaters.

Run the Installer from the updater first. When you get to Easy Install, click on the drop down menu to find the Uninstaller. Run it. When done, insert your CD and do the same. Now reverse and install from the CD first, then the 7.24 updater. Reboot and repair permissions from Disk Utility.

This will rebuild your paths and does not affect your files or preferences.

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