MOTU support
Moderator: James Steele
Forum rules
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
MOTU support
I broke down and called MOTU tech support yesterday for a problem that was driving me nuts with a Fastlane interface. It's the first time I've called them in quite a few years. In the past I've been critical of MOTU tech support but my experience yesterday was a pleasant surprise. I spoke to Andrew who was professional, knowledgeable and solved my problem in minutes. He even e-mailed me later just to check in. I went from total frustration to a productive all day recording session with just one phone call. Thank you Andrew and kudos to MOTU for a greatly improved tech support.
DP 11.34. 2020 M1 Mac Mini [9,1] (16 Gig RAM), Mac Pro 3GHz 8 core [6,1] (16 Gig RAM), OS 15.3/11.6.2, Lynx Aurora (n) 8tb, MOTU 8pre-es, MOTU M6, MOTU 828, Apogee Rosetta 800, UAD-2 Satellite, a truckload of outboard gear and plug-ins, and a partridge in a pear tree.
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Robert Randolph
- Posts: 877
- Joined: Tue Apr 29, 2014 6:50 am
- Primary DAW OS: MacOS
- Location: St. Petersburg, Florida
Re: MOTU support
I've also noticed that MOTU has been responding quickly and thoroughly to my bug reports as well.
In the past (v4->6) it was a total crapshoot if you got a response to a legitimate technical support request, let alone a bug report. Now they're keeping up with everything.
It is certainly fantastic.
In the past (v4->6) it was a total crapshoot if you got a response to a legitimate technical support request, let alone a bug report. Now they're keeping up with everything.
It is certainly fantastic.
Re: MOTU support
I agree. Nick has been all over our Eucon problem, and I reported 4 issues to Andrew yesterday who was very thorough. Loving it.
AMPGUI themes - Andy rocks!, 3 macs, MacPro 768GB ram, 16core OS12.7.5, DP11.32, all Waves, all SLATE,PSP, IK multimedia & Audioease plugs, all PAlliance, Softube, most all Orchestral Tools, tons of NI VI's all air Spitfire, all Audiobro, all Berlin, EW PLAY, LLizard, MachFive3, Kontakt5, Omnisphere, RMX, LASS, all Soundtoys, Lexicon AU's, melodyne and others I know am forgetting, cause I'm old...Also mucho outboard rigs, MTPs, DTP, antelope WC, and 4 control surfaces with Raven.
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Shooshie
- Posts: 19820
- Joined: Sat Oct 16, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Dallas
- Contact:
Re: MOTU support
I love the lists of things fixed, added, or changed. Tremendous work!
Shooshie
Shooshie
|l| OS X 10.12.6 |l| DP 10.0 |l| 2.4 GHz 12-Core MacPro Mid-2012 |l| 40GB RAM |l| Mach5.3 |l| Waves 9.x |l| Altiverb |l| Ivory 2 New York Steinway |l| Wallander WIVI 2.30 Winds, Brass, Saxes |l| Garritan Aria |l| VSL 5.3.1 and VSL Pro 2.3.1 |l| Yamaha WX-5 MIDI Wind Controller |l| Roland FC-300 |l|
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guitardood
- Posts: 144
- Joined: Sun Nov 19, 2006 3:55 am
- Primary DAW OS: MacOS
Re: MOTU support
I'll second that kudos to MOTU support. I had a crash and just clicked on the "Send to MOTU' link, not expecting to hear anything for six months, if at all. Yesterday, I received an email suggesting I download the latest build of 9.02 which resolves the bug I experienced. Nice work folks!
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Best,
Guitardood
Chuck Fletcher on Reverb Nation
Chuck Fletcher on Facebook
"Life is like a box of chocolates. You know, eventually you're going to get the one filled with alien-like nasty tasting goo and have to spit it out and say YUCK".
Best,
Guitardood
Chuck Fletcher on Reverb Nation
Chuck Fletcher on Facebook
"Life is like a box of chocolates. You know, eventually you're going to get the one filled with alien-like nasty tasting goo and have to spit it out and say YUCK".