System crash: Can´t reauthorize DP anymore...

For seeking technical help with Digital Performer and/or plug-ins on MacOS.

Moderator: James Steele

Forum rules
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
Post Reply
User avatar
FMiguelez
Posts: 8266
Joined: Sun Oct 24, 2004 10:01 pm
Primary DAW OS: MacOS
Location: Body: Narco-México Soul/Heart: NYC

System crash: Can´t reauthorize DP anymore...

Post by FMiguelez »

Hi guys.

I was doing some tedious editing in DP in my laptop at home and the system crashed. After I recovered, DP doesn't want to open anymore. Instead, it presents me a dialog where I'm to enter my name and Key Code with the original Installation Disk inside.

The day after I did so at the studio, and to my dismay, my DP7 install disk appears blank to all my computers! I guess it simply went bad.

I tried uninstalling and reinstalling DP7.24 from a downloaded image from MOTU, but it still wants the original disk.

I just sent MOTU's tech support an email about it. But in the mean time, I just want to know if I will have to wait to get a replacement disk, or if there's something I can do about it to avoid that and fix this right now?

I still want the original disk, of course, but this raised a very big and red flag of concern for me: What if this had happened in my production machine and I am in the middle of a project, like right now? I do have a couple of system clones, but I am not 100% sure DP was authorized already in them.

I can do these boring edits with my production machine at the studio, of course, so I'm not dying of trouble, just quite inconvenienced... But still. I'm just glad it didn't happen the other way around. Not the case, but... Uh-oh!?

Maybe I should make an image of the new Install CD when I get it? Would this work?
Mac Mini Server i7 2.66 GHs/16 GB RAM / OSX 10.14 / DP 9.52
Tascam DM-24, MOTU Track 16, all Spectrasonics' stuff,
Vienna Instruments SUPER PACKAGE, Waves Mercury, slaved iMac and Mac Minis running VEP 7, etc.

---------------------------

"In physics the truth is rarely perfectly clear, and that is certainly universally the case in human affairs. Hence, what is not surrounded by uncertainty cannot be the truth." ― Richard Feynman
User avatar
MIDI Life Crisis
Posts: 26285
Joined: Wed May 18, 2005 10:01 pm
Primary DAW OS: MacOS
Contact:

Re: System crash: Can´t reauthorize DP anymore...

Post by MIDI Life Crisis »

Like you really needed anything else this week... Happy Halloween! :arrrr:
2013 Mac Pro 2TB/32GB RAM

OSX 10.14.6; Track 16; DP 12; Finale 28

LinkTree (events & peformances)
Instagram
Facebook

MIDI LIFE CRISIS
User avatar
bayswater
Posts: 12512
Joined: Fri Feb 16, 2007 9:06 pm
Primary DAW OS: MacOS
Location: Vancouver

Re: System crash: Can´t reauthorize DP anymore...

Post by bayswater »

FMiguelez wrote:Maybe I should make an image of the new Install CD when I get it? Would this work?
It's a great idea, but I wonder if it will work?

I made an image of the two disks (I think it was DP 6 and 7) as a matter of habit so I would only ever have to use the originals once. I was not able to install from the images. I made disks from the images and they wouldn't work for an install either. Only the originals worked. I figured this might be part of the copy protection, and didn't try again. Maybe I did something wrong in the imaging and copy processes.
2018 Mini i7 32G macOS 12.7.6, DP 11.33, Mixbus 10, Logic 10.7.9, Scarlett 18i8, MB Air M2, macOS 14.7.6, DP 11.33, Logic 11
Post Reply