MOTU 828 MK3 drivers not recognised by W7 64bit

[franciskimberley]

A friend recently got a MOTU 828mk3 and is using the USB connection into a PC running W7 64bit. The hardware seems fine and powers on OK. Also, the drivers apparently install OK as no error messages are given during installation and it all the usual "successful installation" dialogue appears. However, plugging in the 828 doesn't make Windows do its usual "searching for drivers" dance, and when looking in the Device Manager there are no MOTU drivers listed anywhere. There are a few MOTU programs in the Start Menu but they either don't launch when clicked or show a "No MOTU device found".

From what I can make out either: 1) the drivers appear to be installing but Windows can't read them, or 2) he drivers aren't installing and the installation process is getting it wrong. Has anyone else had this same problem? Or can anyone tell me if there's a way manually search for the drivers or force Windows to recognise the drivers?

BTW, have reinstalled drivers multiple times with USB cable in/out/in a cup of tea, all drivers are latest from MOTU, and have tried disabling antivirus while installing (it's a bit of an XP era solution but worth a shot... not that it worked!). Have also logged this with MOTU support but been told to expect a reply within 1-2 working days so not 'til next week now

EDIT: Have found what appear to be the drivers in the correct place in the filesystem: C:\Windows\System32\DriverStore

There are two folders here: one starts motubus.inf and the other starts motuafw64.inf.

The motubus.inf folder contains:

motubus (Security Catalog)
Motubus (Setup Information)
motubus.PNF (Precompiled Setup Information)
motubus64.sys (SYS file)

The motubusfwa64.inf folder contains:

motufwa64 (Security Catalogue)
MOTUFWA64 (Setup Information)
motufwa64.PNF (Precompiled Setup Information)
MotuFWA64.sys (SYS File)

[torrentg]

If using a USB hub, try without it.

If plugged into USB 3.0 port, disconnect and plug into 2.0.

If one of those aren't the issue, then the question comes to mind about where this MOTU was purchased from? E-Bay? Maybe it's broken.

[lbmastering]

A friend recently got a MOTU 828mk3 and is using the USB connection into a PC running W7 64bit. The hardware seems fine and powers on OK. Also, the drivers apparently install OK as no error messages are given during installation and it all the usual "successful installation" dialogue appears. However, plugging in the 828 doesn't make Windows do its usual "searching for drivers" dance, and when looking in the Device Manager there are no MOTU drivers listed anywhere. There are a few MOTU programs in the Start Menu but they either don't launch when clicked or show a "No MOTU device found".

From what I can make out either: 1) the drivers appear to be installing but Windows can't read them, or 2) he drivers aren't installing and the installation process is getting it wrong. Has anyone else had this same problem? Or can anyone tell me if there's a way manually search for the drivers or force Windows to recognise the drivers?

BTW, have reinstalled drivers multiple times with USB cable in/out/in a cup of tea, all drivers are latest from MOTU, and have tried disabling antivirus while installing (it's a bit of an XP era solution but worth a shot... not that it worked!). Have also logged this with MOTU support but been told to expect a reply within 1-2 working days so not 'til next week now

EDIT: Have found what appear to be the drivers in the correct place in the filesystem: C:\Windows\System32\DriverStore

There are two folders here: one starts motubus.inf and the other starts motuafw64.inf.

The motubus.inf folder contains:

motubus (Security Catalog)
Motubus (Setup Information)
motubus.PNF (Precompiled Setup Information)
motubus64.sys (SYS file)

The motubusfwa64.inf folder contains:

motufwa64 (Security Catalogue)
MOTUFWA64 (Setup Information)
motufwa64.PNF (Precompiled Setup Information)
MotuFWA64.sys (SYS File)

I had the same problem with a 2408 MK3 on windows 7 64bit