I opened another trouble ticket last week, but to date, its status is "unread". That was a week ago. Are MOTU staff on vacation all this week?
My 896 original is completely dead. It gets warm, but the display is dead and Windows can no longer detect it. I had it repaired in September of 2010 for a different problem, used it for 3 concerts since and now it's dead again. Not a good place to be in the middle of a concert season.
Where is MOTU Tech Support?
Moderator: James Steele
Forum rules
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
-
mweiss
- Posts: 18
- Joined: Fri Oct 01, 2010 11:53 pm
- Primary DAW OS: MacOS
- Location: Connecticut
- Contact:
Where is MOTU Tech Support?
-----
Take care,
Mark & Mary Ann Weiss
VIDEO PRODUCTION • FILM SCANNING • DVD MASTERING • AUDIO RESTORATION
http://www.mwhdvideo.com" The Best in Video & Sound
My Blog: http://basspig.wordpress.com"
http://www.ampexperts.com"
http://www.basspig.com" The Bass Pig's Lair - 16,500 Watts of Driving Surround Sound!
Take care,
Mark & Mary Ann Weiss
VIDEO PRODUCTION • FILM SCANNING • DVD MASTERING • AUDIO RESTORATION
http://www.mwhdvideo.com" The Best in Video & Sound
My Blog: http://basspig.wordpress.com"
http://www.ampexperts.com"
http://www.basspig.com" The Bass Pig's Lair - 16,500 Watts of Driving Surround Sound!
Re: Where is MOTU Tech Support?
I always deal with them via phone but I haven't had to do so for a hardware repair with them,have you tried calling tech support?
I know this kind of experience can be frustrating and it's a different company (SynthAx)but when I had my RME FF800 die a year or so ago (power supply)I set up the repair with them initially by phone and the turnaround was about a week.
Good luck,
KG
I know this kind of experience can be frustrating and it's a different company (SynthAx)but when I had my RME FF800 die a year or so ago (power supply)I set up the repair with them initially by phone and the turnaround was about a week.
Good luck,
KG
Last edited by kgdrum on Tue Nov 27, 2012 9:38 pm, edited 1 time in total.
2012 Mac Pro 3.46GHz 12 core 96 gig,Mojave, DP11.01,Logic 10.51, RME UCX,Great River ME-1NV,a few microphones,UAD2, Komplete 12U,U-he,Omni & way too many VI's,Synths & FX galore!, Mimic Pro w/ SD3,Focal Twin 6 monitors, Shunyata...........
-
James Steele
- Site Administrator
- Posts: 22790
- Joined: Fri Oct 15, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: San Diego, CA - U.S.A.
- Contact:
Re: Where is MOTU Tech Support?
Have you tried calling them. Sometimes you can get through quickly if you start calling first thing in the morning. You are aware this site isn't run by MOTU, so there's not much that we can do for you here? 
JamesSteeleProject.com | Facebook | Instagram | Twitter
Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
-
mweiss
- Posts: 18
- Joined: Fri Oct 01, 2010 11:53 pm
- Primary DAW OS: MacOS
- Location: Connecticut
- Contact:
Re: Where is MOTU Tech Support?
Couldn't find a phone number for them and I'd long erased the phone messages from 2 years ago (I know Dave Roberts had called me and left a message back in 2010).. under their Contact link, is a means to leave a tech support ticket.
Anyway, I finally got a response, though not the response I was hoping for:
They no longer accept the 896 Original for repairs. They said the parts are not available. I'm a bit surprised, as this is only a ten year old model. I have lots of gear three times that age that I can still get parts for.
At any rate, it looks like if it's gonna get repaired, I'll have to do the repair myself. But that will require a schematic.
Does anyone know where I can get a schematic for this discontinued orphaned product?
Anyway, I finally got a response, though not the response I was hoping for:
They no longer accept the 896 Original for repairs. They said the parts are not available. I'm a bit surprised, as this is only a ten year old model. I have lots of gear three times that age that I can still get parts for.
At any rate, it looks like if it's gonna get repaired, I'll have to do the repair myself. But that will require a schematic.
Does anyone know where I can get a schematic for this discontinued orphaned product?
-----
Take care,
Mark & Mary Ann Weiss
VIDEO PRODUCTION • FILM SCANNING • DVD MASTERING • AUDIO RESTORATION
http://www.mwhdvideo.com" The Best in Video & Sound
My Blog: http://basspig.wordpress.com"
http://www.ampexperts.com"
http://www.basspig.com" The Bass Pig's Lair - 16,500 Watts of Driving Surround Sound!
Take care,
Mark & Mary Ann Weiss
VIDEO PRODUCTION • FILM SCANNING • DVD MASTERING • AUDIO RESTORATION
http://www.mwhdvideo.com" The Best in Video & Sound
My Blog: http://basspig.wordpress.com"
http://www.ampexperts.com"
http://www.basspig.com" The Bass Pig's Lair - 16,500 Watts of Driving Surround Sound!
-
James Steele
- Site Administrator
- Posts: 22790
- Joined: Fri Oct 15, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: San Diego, CA - U.S.A.
- Contact:
Re: Where is MOTU Tech Support?
Oh... okay. I should have posted it. It's actually right on their support page: http://www.motu.com/techsupportmweiss wrote:Couldn't find a phone number for them and I'd long erased the phone messages from 2 years ago (I know Dave Roberts had called me and left a message back in 2010).. under their Contact link, is a means to leave a tech support ticket.
JamesSteeleProject.com | Facebook | Instagram | Twitter
Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
-
MIDI Life Crisis
- Posts: 26277
- Joined: Wed May 18, 2005 10:01 pm
- Primary DAW OS: MacOS
- Contact:
Re: Where is MOTU Tech Support?
16,600 watts of driving surround sound probably moved it off screen. I know that would lift my Mac pro off the floor!James Steele wrote: Oh... okay. I should have posted it. It's actually right on their support page: http://www.motu.com/techsupport
2013 Mac Pro 2TB/32GB RAM
OSX 10.14.6; Track 16; DP 12; Finale 28
LinkTree (events & peformances)
Instagram
Facebook
MIDI LIFE CRISIS
OSX 10.14.6; Track 16; DP 12; Finale 28
LinkTree (events & peformances)
MIDI LIFE CRISIS