Phones knob issue with 828mk3

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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pcmusicpro
Posts: 7
Joined: Wed Sep 08, 2010 10:41 am
Primary DAW OS: Unspecified

Phones knob issue with 828mk3

Post by pcmusicpro »

Hi

I'm really worried about this one.

The phones knob can't regulate the phones output level no matter which output pair it is assigned to.

If I move the knob nothing happens, if I push the knob the level appears for a while. It's stuck at -12dB no matter how much I rotate the knob

This makes practically unusable my phones out.

Help please

Thanks
torrentg
Posts: 528
Joined: Tue Oct 06, 2009 7:18 am
Primary DAW OS: Windows

Re: Phones knob issue with 828mk3

Post by torrentg »

Hi,

I don't know about your specific problem, but did you check MOTU.com to see if there is a firmware update to install? Maybe it is a known problem they've already fixed.
pcmusicpro
Posts: 7
Joined: Wed Sep 08, 2010 10:41 am
Primary DAW OS: Unspecified

Re: Phones knob issue with 828mk3

Post by pcmusicpro »

Hi

I´ve just updated the firmware to the latest 1.06. No good, the phones knob continues to be dead.

I already sent a few days ago a techlynk to the MOTU CS but no answer yet.
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