Moderator: James Steele
Kind Of Loud wrote:Coalman.
Are you using UA 3.9?...I had the same problems...CPU was overloadin' so bad, my system was useless.
eriknorlander wrote: For Richard, I have found the UA company to be extremely helpful and positive. I had no trouble with redeeming the promotions for some of their premium plugs, and I even got the Dreamverb free a couple of years ago when they were running some kind of promotion through Mackie.
If you've had trouble with one guy over there, I wouldn't write off the company because of it. I know it's frustrating as hell. But maybe he had a bad day, or maybe he's just a jerk (there are those out there, you know). But one bad apple shouldn't spoil the whole tree.
For both guys, I say hang in there and give UA another chance. I can't imagine mixing without the UADs.
Best regards,
Erik
I do need to admit to being unfair about blaming UAD for not responding to all of the of emails I've sent. While I have now sent a bunch of emails, a good number were sent only last Friday (later in the evening). I probably only have sent two or three emails where there has been plenty of time to respond.richard wrote: I like the product (and still use the one I purchased!) I wouldn't consider writing off a company because of a single negative experience with a tech support person, but I've sent about 6 emails that were very similar to my earlier post, and haven't received one response.
Or ... consider that the guy(s) that have been replying to you are not themselves able to authorize an exception or change (from their point of view) in the UA policy. It may be too much work for them to harangue their managers to make your situation better. So it might not be so much a case of "they just don't care" as much as "it's too hard to make it right for this one guy" when they're likely juggling other customers and even looking after their own job security. Either way, I agree that it's frustrating, and I hope the situation gets resolved for you. If not, well, it's only $50. Not I regularly throw away $50 bills, but it could be worse.richard wrote: Either I must seem totally irrational, giving them the justification that it isn't worth dealing with such an irrational guy, or they just don't care.
True, $50 isn't the be-all-end-all. Thanks for the thoughtful comments Erik. There are lots of factors to consider from their end. I usually don't get as vocal about my experiences with companies. I think the this one struck such a bad chord with me and I replied to the post complimenting their customer service.eriknorlander wrote:Or ... consider that the guy(s) that have been replying to you are not themselves able to authorize an exception or change (from their point of view) in the UA policy. It may be too much work for them to harangue their managers to make your situation better. So it might not be so much a case of "they just don't care" as much as "it's too hard to make it right for this one guy" when they're likely juggling other customers and even looking after their own job security. Either way, I agree that it's frustrating, and I hope the situation gets resolved for you. If not, well, it's only $50. Not I regularly throw away $50 bills, but it could be worse.
Kind Of Loud wrote:I just use the bypass on the plugins. But the BIG fix for me was no more spikes.
Good luck man......I got my fingers crossed for ya!!