2nd DEFECTIVE TRAVELER- NO MOTU SERVICE

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srenity_sam
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Joined: Tue Dec 05, 2006 6:53 pm
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Location: Spokane Valley WA

2nd DEFECTIVE TRAVELER- NO MOTU SERVICE

Post by srenity_sam »

See My Equipment Below: A Traveler with SONAR using ASIO drivers works pretty well. BUT, and this BUTT is HUGE...

MOTU's service of defective gear is TERRIBLE. I'm on my 2nd DEFECTIVE TRAVELER, and RONAN in Tech Support will not honor their original quote of $75.99 to fix it! He won't forward me to supervision, and is stonewalling me for $100 now, even though he promised to honor the original trouble ticket when it first occurred. Did you know MOTU only has a 90 DAY WARRANTY?!? That is just sick & wrong! Do yourself a favor, and buy RME, Edirol, Presonus, etc.

I now have a $750 Traveler paperweight, with Ana-input 1 producing digi-distortion well below red-line...Ana-input 2 developed an intermittent hiss/crackle...so 2 of the 4 mic inputs are USELESS now...AND the front display dimmed out so badly I can barely see it. But MOTU DOES NOT CARE. They'd rather have bad PR like this than to honor their service tickets, and keep a customer happy. Yes, I've tested all to make sure it's the Traveler's issues. The terrorist are bombing the wrong buildings...

DON'T BUY MOTU :cry: :evil: :shock: :oops:
WinXP Home on Sweetwater CSR Core 2 Duo / MOTU Traveler v1.07 w/latest drivers / Sonar 6.2.1 PE DAW / Ensoniq VFX-sd keyboard / Ovation 1755 A-E 12str / Breedlove AD-25SM A-E / Ibanez Pro-Line elect / tons of outboard analog gear. Produced 22 songs in the last 2 years.
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James Steele
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Re: 2nd DEFECTIVE TRAVELER- NO MOTU SERVICE

Post by James Steele »

srenity_sam wrote:Yes, I've tested all to make sure it's the Traveler's issues. The terrorist are bombing the wrong buildings...


Your last bit of your post about terrorist[s] here is over-the-top and uncalled for. Turn it down a notch or I'll bounce you from this board.
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Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
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srenity_sam
Posts: 7
Joined: Tue Dec 05, 2006 6:53 pm
Primary DAW OS: MacOS
Location: Spokane Valley WA

Re: 2nd DEFECTIVE TRAVELER- NO MOTU SERVICE

Post by srenity_sam »

You're right, James. I don't know where that came from...

I've been on disability due to family trauma that I didn't cause & cannot cure, and don't have extra money to play games w/MOTU. I just wish they'd reconsider and fix the defects for what they originally quoted.
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