Motu Ultralite mk3 - not showing in Device Mgr. No Sound

[trunorthmusic]

Hi, I really need some help.

We have a new computer, Intel Quad Core Q9400 Texas Instruments Firewire as I understand it and we purchased this computer from Dell to work with the MOTU having called intel before purchasing.

Our MOTU was working fine Ultralight MK3. Then one day we moved our computer station, properly unplugging things etc., upon putting everything back together, the MOTU is not working, and as I understand it, the MOTU no longer appears in the device manager. Since then, I've been trying to work with MOTU tech support since last week, trying to get this thing to work. I've read online. Carefully uninstalling, reinstalling, etc., and still, our nearly brand new MOTU does not work with our Brand new computer. This is ridiculous. I simply need for the driver installation and whole installation to properly install/load on this computer.

Today I just bought brand new firewire; no difference. I would just LOVE a resolution to this problem. Can anyone help? Thanks