Can't install Vista x64 drivers

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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joem
Posts: 7
Joined: Sat Nov 15, 2008 3:32 pm
Primary DAW OS: Unspecified

Can't install Vista x64 drivers

Post by joem »

I'm having trouble installing the 64 bit firewire drivers (got a Traveler) on Vista x64... when I run the install I get an "Error 1721" that the "RunSetupDrivers" action could not be run. This leaves me with CueMix installed, but no drivers. When deinstalling I get a similar error, so to actually remove what was installed, I need to go back to a system restore point... The vista install is basically a fresh SP1 install, so it's unlikely to be caused by other software. Did anyone run into the same issue, and how did you solve it?
reeper
Posts: 126
Joined: Fri Sep 12, 2008 4:15 am
Primary DAW OS: Unspecified

Re: Can't install Vista x64 drivers

Post by reeper »

try the new driver 1360 on motu.com
nerd info:Cubase 4.5.2. Xp x64. Asus p5q-e. 8gb ram
joem
Posts: 7
Joined: Sat Nov 15, 2008 3:32 pm
Primary DAW OS: Unspecified

Re: Can't install Vista x64 drivers

Post by joem »

That's exactly the driver I *am* trying...
steinary
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Joined: Wed Sep 17, 2008 3:54 am
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Re: Can't install Vista x64 drivers

Post by steinary »

I have the same problem. The installer cant remove the old drivers, and the installer quits without installing the new drivers. I too get the same errormessage .
Now i dont know what to do. Does somebody have a solution to our problem?
I m running vista 64 and the traveler.

Steinar
joem
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Joined: Sat Nov 15, 2008 3:32 pm
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Re: Can't install Vista x64 drivers

Post by joem »

In my case it's worse... I don't even have an older 64 bit driver... and as usual motu support is taking their time answering...
reeper
Posts: 126
Joined: Fri Sep 12, 2008 4:15 am
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Re: Can't install Vista x64 drivers

Post by reeper »

Last edited by reeper on Sun Nov 30, 2008 5:57 pm, edited 2 times in total.
nerd info:Cubase 4.5.2. Xp x64. Asus p5q-e. 8gb ram
pipelayer_pres
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Joined: Sun Nov 18, 2007 8:22 am
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Re: Can't install Vista x64 drivers

Post by pipelayer_pres »

FYI. I got the same 1721 error when I tried to install the latest 64-bit vista driver. I selected "run as administrator" the second time and it installed fine.
joem
Posts: 7
Joined: Sat Nov 15, 2008 3:32 pm
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Re: Can't install Vista x64 drivers

Post by joem »

heh. run as administrator seems to work. so it's probably an issue with the installer having problems with UAC.
ronman
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Joined: Mon Nov 24, 2008 8:43 am
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Re: Can't install Vista x64 drivers

Post by ronman »

I've also tried everything and I get the error code... I'm running it as administrator... Does no good... very frustrating!!!
joem
Posts: 7
Joined: Sat Nov 15, 2008 3:32 pm
Primary DAW OS: Unspecified

Re: Can't install Vista x64 drivers

Post by joem »

In my case that helped make it install, but I'm still getting all kinds of issues like interrupted audio, beeps every 2-3 seconds etc. etc. (and the FW chipset is a TI chipset...)

Oh... and the TechLink support request I posted more than two weeks ago, wasn't even read yet by the idiots over at MotU... 2-3 days... right...
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