I have bought one 828mkII. But after I install the driver and plug the interface through a firewire card with TI chipest (1 x IEEE1394a and 2 x IEEE1394b), the computer cannot recognise the device.
In the Sound Device windows, I can still choose MOTU Phone, MOTU Main Out, MOTU S/PDIF, MOTU Analog, MOTU ADAT as output. However once I choose MOTU Phone (or anyone of them) as the output, it cannot recognize and show "No sound devices".
And I try to open the CueMix FX, it shows that the device is on a bus that cannot support this transfer rate. What's going on? I'm angry for that. Hope you all could help me.
Also, it is quite strange that my firewire card need to use the ubCore as driver. However, after I install the driver, it can't recognize the interface. The interface are recognized as some codes. But it can recognize the card if i uninstall the ubCore, still can't use it probably.
Here is my spec.
SYBA Firewire Card - http://www.syba.com/Product/Info/Id/28
Windows XP Service Pack 3 (in Chinese)
828mkII on XP problem
Moderator: James Steele
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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
As you can see in my post, I have problem, too! I have 828mk3 (not MKII), no TI chipset for the moment, my device is recognized but Wave driver are not correctly working (refer to my post for other information). Unfortunately MOTU's support seems bad, and I'm really angry, too!!! I suspect that problem is Service Pack 3 but I'm not sure and I can't reinstall all operating system. If so, only manufacturer can solve all our problems releasing new drivers..... Well, I don't know if I will keep this device, but it's not a cheap unit, you know.
Guys, my 828mkII now works nice with SP3 and older drivers (3.5.3.2).
Yes MOTU Customer Support is a crime against the human race and the hardware is not so stable by itself. Mine freezes sometimes, dunno if I will ever be able to get a firmware upgrade. However, as for the drivers, an upgrade is not always good.
Yes MOTU Customer Support is a crime against the human race and the hardware is not so stable by itself. Mine freezes sometimes, dunno if I will ever be able to get a firmware upgrade. However, as for the drivers, an upgrade is not always good.
OK...Now the problem of "The device is on a bus that cannot support this rate." is solved. It is obvious that the problem is caused by the bandwitch of Firewire Card. The Windows just transfer the firewire signal at 100MB/s. Terrible fault by Microsoft!
However, I downgrade the driver to 3.6.7.4. The Windows still said the No sound device on the Sound Device Windows when I open the Control Panel -> Sound Device. But it is strange that I can play the sound through Windows Media Player! I confirm that I chose 'MOTU Main Outs' as audio output. It cannot recognize and said to be 'No Sound Device' but can play the sound, with a little bit unstable. Sometimes it will have some high pitch noise and stop playing anything for a few second. Really unstable, isn't it?
Did anyone face the problem before? Quite strange MOTU. If I wanna further downgrade to the driver "3.5.x.x", how can I do so?[/u]
However, I downgrade the driver to 3.6.7.4. The Windows still said the No sound device on the Sound Device Windows when I open the Control Panel -> Sound Device. But it is strange that I can play the sound through Windows Media Player! I confirm that I chose 'MOTU Main Outs' as audio output. It cannot recognize and said to be 'No Sound Device' but can play the sound, with a little bit unstable. Sometimes it will have some high pitch noise and stop playing anything for a few second. Really unstable, isn't it?
Did anyone face the problem before? Quite strange MOTU. If I wanna further downgrade to the driver "3.5.x.x", how can I do so?[/u]
I have MK3 so I can't come back to old drivers, but why MOTU didn't release better hardware/firmware/drivers in third (and newer) version? I bought this one because it seemed a very high end device looking at specs.... well, it's really good in term of audio quality and using it as standalone A/D-D/A converter, but as you connect your firewire cable probably you must pray...... OK, it's a "Mac-oriented" product; so, why releasing Windows drivers and then not supporting users? Very bad situation, you know.
Yes. I wonder that the audio quality is really good, but BAD support with PC users. The best standalone digital mixer in this price range (really high-end product) but poor firmware. How come? OMG! 
Also, after I turn the word clock to 48Khz with buffer size 512, the latency is around 21.xxx ms. Is it ok, or too great? My driver is up-to-date now. The old driver run ASIO incorrectly! Awful!
Also, after I turn the word clock to 48Khz with buffer size 512, the latency is around 21.xxx ms. Is it ok, or too great? My driver is up-to-date now. The old driver run ASIO incorrectly! Awful!
3.5.3.2 drivers are available on MOTU's page ( http://www.motu.com/download/download_m ... duct_id=14 ). Just disregard the "Platform: Windows 2000, Windows ME" restriction. I hope it makes use for you.
Beyond these firmware/driver annoyances I also find firewire physical connections very fragile. Knowing that the mkII does not like hot-plugging, a few cracks to the firewire cable can make your setup need a complete reboot (ie "power-cycle").
Beyond these firmware/driver annoyances I also find firewire physical connections very fragile. Knowing that the mkII does not like hot-plugging, a few cracks to the firewire cable can make your setup need a complete reboot (ie "power-cycle").
Re: 828mkII on XP problem
I've tried to do all the methods...Install the 3.5.2.2 driver, but due to the incomplete removal of 3.6.x.x driver, the driver exists still be 3.6.x.x, but not 3.5.2.2 version. How can I remove the driver completely?
Re: 828mkII on XP problem
Why can you not remove the 3.6.x.x driver completely?nistelau wrote:but due to the incomplete removal of 3.6.x.x driver
Re: 828mkII on XP problem
I just close the MFWAKeys.exe and run the uninstall of MOTU Audio, and then restart. After that, I install the old version of driver. However when I check the version of the driver, it still shows 3.6.x.x. I think the un-installation is incomplete and some files are left which cannot be replaced by the older version of driver. How can I fully remove it?
Sometimes I run Cubase 4/Nuendo 3, it will restart automatically. Or restart when I play the .mp3/.wav file through Windows Media Player. Once some high pitch noise are listened, the Windows will automatically restart. Is it the problem of driver? It is very annoying as I can't make my projects until the problem is completely solved.
I hope you can help me. Thank you!
Sometimes I run Cubase 4/Nuendo 3, it will restart automatically. Or restart when I play the .mp3/.wav file through Windows Media Player. Once some high pitch noise are listened, the Windows will automatically restart. Is it the problem of driver? It is very annoying as I can't make my projects until the problem is completely solved.
I hope you can help me. Thank you!
Re: 828mkII on XP problem
That's bizarre! It sounds like the installer is broken. I haven't tried to uninstall the 3.6.x.x driver yet ... but it's certainly not going on my "work" machine now! The best advice at this stage would be to log the issue with MOTU as they are the only one who might know how to correct the problem. There may be others who have also had the problem ... perhaps you could start a new thread called "How do I uninstall the 3.6.x.x drivers?" as it will probably attract more attention than the current topic title.nistelau wrote:I think the un-installation is incomplete and some files are left which cannot be replaced by the older version of driver. How can I fully remove it?
Re: 828mkII on XP problem
I wait the tech link. They don't GIVE any responses to me. Bad Support ever!