Complimentary DP6 Shipping Last

Don T · Post by **Don T** » Wed Jul 16, 2008 3:40 pm

Hello pouters,
I ordered DP6 last Friday and I just got the shipping notice today (Wed) so they must be getting down to you poor people at the bottom of the list.

twistedtom · Post by **twistedtom** » Wed Jul 16, 2008 4:01 pm

csiaudio that really bites 16 days wow they should at least give you 1/2 off; oh well that is life right?

My Dp6 is supposed to be here tomorrow, oh boy.

adeptusmajor · Post by **adeptusmajor** » Wed Jul 16, 2008 7:18 pm

Don T wrote:Hello pouters,
I ordered DP6 last Friday and I just got the shipping notice today (Wed) so they must be getting down to you poor people at the bottom of the list.

i thought i was at least considered a preorder.

albeit a low-priority preorder.

or maybe just low priority, i guess.

.

monkey man · Post by **monkey man** » Thu Jul 17, 2008 5:55 am

Hey Majorly Adept one, perhaps you've been classified as a poolitarian.

goner · Post by **goner** » Thu Jul 17, 2008 2:21 pm

Don T wrote:Hello pouters,
I ordered DP6 last Friday and I just got the shipping notice today (Wed) so they must be getting down to you poor people at the bottom of the list.

I believe you are correct, sir! I checked my online order history at Motu today and I saw my complimentary DP6 upgrade was ordered yesterday (Wednesday) when in fact it was ordered much earlier. I called to check and they said that meant my complimentary upgrade was now actually being processed for shipment and to look for an email from UPS in the next day or two. So yes...POUTERS REJOICE!!

tyronehowe · Post by **tyronehowe** » Thu Jul 17, 2008 3:20 pm

James Steele wrote:Maybe not, but if I ran a business that's how I'd do it-- wouldn't you? You'd rather delay that income stream a couple of weeks? In this sort of economy, that's NOT going to happen. Fact is, if they did it the other way, I'd question their judgement. It sucks if you're one of the people waiting for the free upgrade... no question. It just isn't surprising. Quite opposite as you have said.

Actually James, no.

That is not how I would run a business. MOTU would not have sold many units of DP5 since January UNLESS they’d announced a free upgrade. It’s allowed them to continue to have some revenue for this product during this period. They’ve already HAD the income stream from the DP5 purchases since January…

I think dmacintyre has a very valid point. Why is someone who has “prepaid” for their DP6 (like dmacintyre) put in the queue after people who have only more recently paid for the upgrade?

Frodo · Post by **Frodo** » Thu Jul 17, 2008 3:31 pm

Don T wrote:Hello pouters,
I ordered DP6 last Friday and I just got the shipping notice today (Wed) so they must be getting down to you poor people at the bottom of the list.

That's amazing. I paid for an upgrade on June 23rd and am still waiting.

dmacintyre · Post by **dmacintyre** » Thu Jul 17, 2008 3:44 pm

tyronehowe wrote:It’s allowed them to continue to have some revenue for this product during this period.

I only bought 5 because I saw the DP6 trade show demo. They probably wouldn't have had my money if this announcement hadnt been made. I also bought it expecting 6 to be released in the 1st quarter, or thereabouts as announced. In the meantime whilst waiting until nearly the end of the second quarter I have found a way of working which suits me and which doesn't include DP so I'll probably bail.

BTW, that's fine with me - I am expressing my opinion on MOTU customer service in the traditional manner of the consumer by ceasing to use their products. I don't need group therapy and I don't like the facetious comment that was posted in this respect.

D.

bOing · Post by **bOing** » Thu Jul 17, 2008 7:05 pm

Ha Ha - made you say facetious!

Hey, nice doggie. Give those ears a scratch for me.

martian · Post by **martian** » Thu Jul 17, 2008 7:48 pm

i just got my confirmation - this blows.. several weeks!! I need upgrade now!!! I want to move over to leopard and this is the gap in my schedule right here right now..

I decided to buy a 2nd copy of DP - in order to have it on another computer..

wished I'd just upgraded the one I owned already.
[/u]

YouTube · Post by **James Steele** » Thu Jul 17, 2008 7:57 pm

tyronehowe wrote:
James Steele wrote:Maybe not, but if I ran a business that's how I'd do it-- wouldn't you? You'd rather delay that income stream a couple of weeks? In this sort of economy, that's NOT going to happen. Fact is, if they did it the other way, I'd question their judgement. It sucks if you're one of the people waiting for the free upgrade... no question. It just isn't surprising. Quite opposite as you have said.
Actually James, no.

Fabulous... wonderful... we'll agree to disagree then, right?

YouTube · Post by **James Steele** » Thu Jul 17, 2008 8:03 pm

dmacintyre wrote:BTW, that's fine with me - I am expressing my opinion on MOTU customer service in the traditional manner of the consumer by ceasing to use their products. I don't need group therapy and I don't like the facetious comment that was posted in this respect.

Fine... sorry to offend your sensibilities, but my point is that at a certain point if complaining about something and re-hashing a particular gripe has no chance of changing the outcome, we cross from useful criticism that could perhaps affect change into therapeutic release and venting. You may not like it. Nobody has any problem telling me when they don't like something and demanding that their point of view is heard. So I stand by my "Group Therapy" remark, because after the point has been made again and again, the only useful purpose that possibly exists is to fulfill a therapeutic, emotional need to express anger, disappointment, etc.

dmacintyre · Post by **dmacintyre** » Thu Jul 17, 2008 8:18 pm

James Steele wrote:
dmacintyre wrote:BTW, that's fine with me - I am expressing my opinion on MOTU customer service in the traditional manner of the consumer by ceasing to use their products. I don't need group therapy and I don't like the facetious comment that was posted in this respect.
Fine... sorry to offend your sensibilities, but my point is that at a certain point if complaining about something and re-hashing a particular gripe has no chance of changing the outcome, we cross from useful criticism that could perhaps affect change into therapeutic release and venting. You may not like it. Nobody has any problem telling me when they don't like something and demanding that their point of view is heard. So I stand by my "Group Therapy" remark, because after the point has been made again and again, the only useful purpose that possibly exists is to fulfill a therapeutic, emotional need to express anger, disappointment, etc.

Wrong. That is the view of someone who has had to endure the same complaints on a regular basis and I understand why you are jaded. However, the group therapy comment was a smart remark expressed in a world weary manner designed to belittle my genuine grievance over being dropped to the end of the line for an upgrade. No problem with you having an opinion and my sensibilities have not been offended. I'm just surprised you think it is clever to post comments in this way. It's not the regular GUI and new release bug complaints but a grievance over the prioritization policy that MOTU are adopting. Not exactly a rehash AFAIK.

Anyway, I'm so pissed off that MOTU have now lost me as a customer - I'll be focussing on other DAWs now but will continue to visit unicornation for the excellent recording advice and good banter.

YouTube · Post by **James Steele** » Thu Jul 17, 2008 9:16 pm

dmacintyre wrote:
James Steele wrote:
dmacintyre wrote:BTW, that's fine with me - I am expressing my opinion on MOTU customer service in the traditional manner of the consumer by ceasing to use their products. I don't need group therapy and I don't like the facetious comment that was posted in this respect.
Fine... sorry to offend your sensibilities, but my point is that at a certain point if complaining about something and re-hashing a particular gripe has no chance of changing the outcome, we cross from useful criticism that could perhaps affect change into therapeutic release and venting. You may not like it. Nobody has any problem telling me when they don't like something and demanding that their point of view is heard. So I stand by my "Group Therapy" remark, because after the point has been made again and again, the only useful purpose that possibly exists is to fulfill a therapeutic, emotional need to express anger, disappointment, etc.
Wrong. That is the view of someone who has had to endure the same complaints on a regular basis and I understand why you are jaded. However, the group therapy comment was a smart remark expressed in a world weary manner designed to belittle my genuine grievance over being dropped to the end of the line for an upgrade. No problem with you having an opinion and my sensibilities have not been offended. I'm just surprised you think it is clever to post comments in this way. It's not the regular GUI and new release bug complaints but a grievance over the prioritization policy that MOTU are adopting. Not exactly a rehash AFAIK.

Anyway, I'm so pissed off that MOTU have now lost me as a customer - I'll be focussing on other DAWs now but will continue to visit unicornation for the excellent recording advice and good banter.

Wrong? Okay... if you say so. I'll agree to disagree then because I think you're wrong. I wasn't belittling your remark in particular. I was making a joke based on the fact that if you post here about how upset you are until the cows come home, it's not going to change anything. And if this has you so "pissed" that MOTU has lost you as a customer, than I think you're overreacting quite honestly. That's just my opinion... wrong or not in your eyes.

goner · Post by **goner** » Thu Jul 17, 2008 10:38 pm

dmacintyre wrote:Anyway, I'm so pissed off that MOTU have now lost me as a customer - I'll be focussing on other DAWs now but will continue to visit unicornation for the excellent recording advice and good banter.

Hey Mac - it's a free upgrade, no? What the heck, it's coming to your house, just try it. I'm in the same boat as you as far as the order goes. End of the line. I'm bummed, but not pissed. Not saying you shouldn't be pissed, I hate to tell someone how they should feel. But it's coming eventually, right, and what're ya gonna do - refuse delivery on something you've been anxiously awaiting? Something that by many accounts flat out ROCKS? Who knows why companies make decisions like these. But overall I have a good feeling about MOTU and their customer care. I hope you get it and like it and decide to stick with it. Besides, I'm gonna to need all the help I can get.