I certainly understand that. My previous comment was meant to be facetious.billf wrote:1nput0utput wrote:Sure, just ask any handful of users here. Wait... No, don't do that.billf wrote:Post-purchase support is one of the areas where MOTU does an excellent job for the most part.
The deceiving thing about forums is that it only takes a handful of complainers to make it seem like a product or company is problematic to deal with.
MOTU 3 Month Warranty????
Moderator: James Steele
Forum rules
The forum for petitions, theoretical discussion, gripes, or other matters outside deemed outside the scope of helping users make optimal use of MOTU hardware and software. Posts in other forums may be moved here at the moderators discretion. No politics or religion!!
The forum for petitions, theoretical discussion, gripes, or other matters outside deemed outside the scope of helping users make optimal use of MOTU hardware and software. Posts in other forums may be moved here at the moderators discretion. No politics or religion!!
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1nput0utput
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Re: What the heck? MOTU 3 Month Warranty????
Re: What the heck? MOTU 3 Month Warranty????
I know. I just took the opportunity to post the info about astroturfing.1nput0utput wrote:I certainly understand that. My previous comment was meant to be facetious.billf wrote:1nput0utput wrote: Sure, just ask any handful of users here. Wait... No, don't do that.
The deceiving thing about forums is that it only takes a handful of complainers to make it seem like a product or company is problematic to deal with.
MacPro5,1 2012, six core 2 x 3.06, 10.12.5, Digital Performer 9.13, 40 gb ram, 828mkIII, 2408 mkII, MTP AV, Logic Pro X 10.3.1, Studio One v 3.2, Pro Tools 12.7.1
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robstudio
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Hey all,
ok, I'll add my bitch.... the o/p was 'guns blazin', no doubt... but I'm kinda shocked the the warranty, as in what's on paper, is less than digi,m,etc... However, I too have been treated very well regarding a pci card issue in my old machine. So really, I don't have a bitch about this either... I'm just wondering if the current policy serves MOTU well. IMO, I honestly don't think motu would really see THAT many hardware failures in the 4-12 m range... With anything electronic, I've either had stuff DOA, or fail after a week, but once the new stuff is burned in ok, usually it will last for years. It just makes them look a little skimpy (...easy...) when IMO there's no need to be. No ???
Regards, Rob
PS... motu's warranty, would never deter me using their products... I wanna 896mkIII.... I wannit, I wannit.... damn it there's a Mesa amp on sale... that's gonna have to come first....
ok, I'll add my bitch.... the o/p was 'guns blazin', no doubt... but I'm kinda shocked the the warranty, as in what's on paper, is less than digi,m,etc... However, I too have been treated very well regarding a pci card issue in my old machine. So really, I don't have a bitch about this either... I'm just wondering if the current policy serves MOTU well. IMO, I honestly don't think motu would really see THAT many hardware failures in the 4-12 m range... With anything electronic, I've either had stuff DOA, or fail after a week, but once the new stuff is burned in ok, usually it will last for years. It just makes them look a little skimpy (...easy...) when IMO there's no need to be. No ???
Regards, Rob
PS... motu's warranty, would never deter me using their products... I wanna 896mkIII.... I wannit, I wannit.... damn it there's a Mesa amp on sale... that's gonna have to come first....
Mac Pro 2x2.66GHz, 3 GB Ram, OS10.4.11 (not using 10.5), DP5.13, 2408mKIII, 2408mKII, 328 Digital Console (x2), FostexD2424, Micro Lite, QSR, SPX90, URS, PSP, Altiverb, Alphatrack, Shuttle
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1nput0utput
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DanielL
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Sorry if my rant offended some you. I haven't yet dealt with MOTU directly, so I had no idea how they would have handled my particular situation. In theory, MOTU has no obligation to me and my hardware purchase after just 3 months. I was shocked to discover that they only offer a 3 month warranty on the 8Pre. I can't name any other pro electronics firm that has a warranty for less than 12 months.
Before I spend my hard earned cash, I like reassurance that my purchase is covered for at least a full year. This will definitely affect my next studio hardware purchase from MOTU.
Before I spend my hard earned cash, I like reassurance that my purchase is covered for at least a full year. This will definitely affect my next studio hardware purchase from MOTU.
Last edited by DanielL on Wed Jul 16, 2008 5:33 pm, edited 1 time in total.
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DanielL
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Some of you suggested I contact MOTU. I didn't need to since the point of purchase (Steve's Music) gladly replaced the unit for me. I see from MOTU's web site they don't have a toll free number. More $$ down the tube.
I emailed motu tech support regarding a firmware update for the 8PRE that keeps crashing on my iMac. That was last Friday. Haven't heard anything from them yet. So much for the amazing tech support.
I emailed motu tech support regarding a firmware update for the 8PRE that keeps crashing on my iMac. That was last Friday. Haven't heard anything from them yet. So much for the amazing tech support.
Last edited by DanielL on Wed Jul 16, 2008 5:35 pm, edited 2 times in total.
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DanielL
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I don't care how good MOTU's products...here's how it should be:
APOGEE ELECTRONICS CORPORATION warrants this product to be free of defects in material and manufacture under normal use for a period of 12 months. The term of this warranty begins on the date of sale to the
purchaser. Units returned for warranty repair to Apogee or an authorized Apogee warranty repair facility will be repaired or replaced at the manufacturer’s option, free of charge.
APOGEE ELECTRONICS CORPORATION warrants this product to be free of defects in material and manufacture under normal use for a period of 12 months. The term of this warranty begins on the date of sale to the
purchaser. Units returned for warranty repair to Apogee or an authorized Apogee warranty repair facility will be repaired or replaced at the manufacturer’s option, free of charge.