Motu support is unable to provide Motu 828mk3 specification!

[acidrecords]

please read carefully !!

biggest dissaster ever!!!!!


(read from bottom to top)









Hello,

on 21.4 i`ve asked the first time for the motu 828 mk3 specification!!

I`ve got no answer on this. Today is the 6.5.08!!

Where is the answer? On 25.04.08 you wrote me>
Thank you for writing.
I apologize for any confusion. I have forwarded your request to our pre-sales department; they will provide you with information regarding the technical specifications of the 828mk3 unit."

So when do you provide the requested informations?

xxxxxxx



date: Fri, 02 May 2008 20:13:58 +0200
from: xxxxxxxx
to: MOTU Customer Service <customerservice@motu.com>



Hello,

whats up now?

I`ve got no answer!

br

xxxxxxxxx


date: Fri, 25 Apr 2008 08:44:59 +0200
from: xxxxxxxxxxx
to: MOTU Customer Service <customerservice@motu.com>



Hello Bridget,

Thanks, hope to get the answers really soon.

Br xxxxxxx

MOTU Customer Service wrote:
> Hi xxxxx,
>
> Thank you for writing.
> I apologize for any confusion. I have forwarded your request to our pre-sales department; they will provide you with information regarding the technical specifications of the 828mk3 unit.
>
>
> Kind regards,
> xxxxxx
> MOTU Customer Service

>
>
>
>
> On Apr 23, 2008, at 1:50 PM, xxxxxxxx wrote:
>
>> and also for questions @ techsupport i need a serial number!!!!!!!
>> but as you can read below !!! im evaluating motu mk3!! so can`t have a serial number.
>>
>> on the tech support link you`ve send me i need a serialnumber!!! again >>> im evaluating motu mk3!! so can`t have a serial number.
>>
>>
>>
>>
>>
>> date: Wed, 23 Apr 2008 18:50:38 +0200
>> from: xxxxxxxx
>> to: MOTU Customer Service <customerservice@motu.com>

>>
>>
>> Hello,
>>
>> Please read carefully!!!!!!!!!!!!
>> Dave xxxxxxxx (Motu) wrote:
>> ###########
>>
>> Thank you for your interest.
>> The manual for the 828mk3 is printed and not available in pdf format.
>> I am happy to answer your technical questions in detail.
>> If I can be of further service, please let me know.
>> Dave xxxxxxxx - MOTU
>> ###########
>>
>> So i`ve asked all the questions below! because on the motu website there is no information about that!!!!!!!!!!!!
>>
>> So please whats the game here?? I`ve asked dave really specific questions or not???
>>
>> So please Dave answer my questions now.
>>
>> Btw. whats going on here? is moto a kindergarden company or what? i don`t wanna know what people will think about moto if i`ll post this conversation in different internet forums!!
>> is motu really such unprofessional or whats going on here? I`ve asked detailed questions regarding the interface cause there are no specs / manual available! So please answer it!
>>
>> We are thinking about changing our 7.1 sourround studio to motu hardware, but all i`ve seen until now was really unproffessional!!! (regarding communication!)
>>
>> xxxxxxxxxx
>>
>>
>>
>> MOTU Customer Service schrieb:
>>> Hello,
>>>
>>> Thank you for writing.
>>> MOTU does not offer product manuals in a digital format.
>>> If you have a specific technical question about the unit, feel free to contact our Technical Support department at 617 576 3066 or at http://www.motu.com/techsupport
>>>
>>> Orders for hardware manuals can be made by contacting Customer Service at 617 576 2760 or by visiting the MOTU online store.
>>> Upon availability, current hardware manuals are $20 USD plus shipping for registered users.
>>>
>>>
>>> Kind regards,
>>> xxxxxxx
>>> MOTU Customer Service
>>> 617 576 2760 [Weekdays 9am-6pm Eastern]
>>> 617 576 3609 fax
>>>
>>> Product registration: http://www.motu.com/techsupport/register
>>> Online support: http://www.motu.com/techsupport
>>> Latest downloads: http://www.motu.com/download
>>>
>>>
>>>
>>> On Apr 21, 2008, at 12:07 PM, xxxxxxxxxx wrote:
>>>
>>>> Hi Dave,
>>>>
>>>> pffff.. > sorry.
>>>>
>>>> ok, so how can i find out if routing possibility is good for my needs? should i ask each question now? i thougt moto is a professional company.
>>>> why is there no pdf manual > all other companys provide manuals. is this only because motu want to generate some money with this policy? (if some lost his manual he can buy it at the online store.. this is not the fine way!!!)
>>>>
>>>>
>>>> so ok, please send me the full specification: (i need all the infos below. and also more if available!)
>>>>
>>>> *SYSTEM REQUIREMENTS, PERFORMANCE AND SPECIFICATION *
>>>>
>>>>
>>>> *Mic:*
>>>> • Frequency Response:
>>>> • THD+N: (measured at 1kHz with a 20Hz/22kHz bandpass filter)
>>>> • Noise: (measured at 60dB of gain with 150 Ohm termination (20Hz/22kHz bandpass filter)
>>>>
>>>> *Line:*
>>>> • Frequency Response:
>>>> • THD+N:
>>>> • Noise:
>>>>
>>>> *Instrument:*
>>>> • Frequency Response:
>>>> • THD+N:
>>>> • Noise:
>>>>
>>>> *Digital Performance:*
>>>> • Clock Source:
>>>> • A/D Dynamic Range
>>>> • D/A Dynamic Range
>>>> • Clock Jitter
>>>> • Sample rate
>>>>
>>>> *Weight:*
>>>>
>>>>
>>>> *Dimensions:*
>>>>
>>>>
>>>> *Analogue inputs*
>>>> • Mic Gain:
>>>> • Line Gain:
>>>> • Instrument Gain:
>>>>
>>>> *Analogue outputs*
>>>> Nominal output level
>>>> Are all outputs useable as monitoring outputs ?
>>>>
>>>> *Digital I/O:*
>>>>
>>>> *MIDI I/O:***
>>>>
>>>> *Power:*
>>>>
>>>> *Headphone Monitoring:*
>>>>
>>>>
>>>> thanks xxxxxxxx
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Magic Dave wrote:
>>>>>
>>>>> Thank you for your interest.
>>>>>
>>>>> The manual for the 828mk3 is printed and not available in pdf format.
>>>>>
>>>>> I am happy to answer your technical questions in detail.
>>>>>
>>>>> If I can be of further service, please let me know.
>>>>> Dave Roberts - MOTU
>>>>>
>>>>>
>>>>> On Apr 20, 2008, at 10:47 AM,xxxxxxxxx wrote:
>>>>>> Hello,
>>>>>>
>>>>>> where can i find the moto 828mk3 manual!?
>>>>>> i need it for evaluation of my new audio interface and therefore i need the full manual / full spec as it is provided from any other audiointerface company.
>>>>>>
>>>>>> so please send it to me via email or please send me a link where to download it.
>>>>>>
>>>>>> thank you
>>>>>>
>>>>>> xxxxxxxxx
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>

[HecklerOfDreams]

Perhaps if you stopped flaming your correspondence recipients and didn't use thousands of exclamation and question marks (which reads like a f'n teenager wrote it), you'd get actual answers.

[acidrecords]

pfff

that has nothing todo with the fact, that this morons are unable to provide a manual as any other audio interface company and also are not able to provide the specification of the motu mk3!

never seen a shittier support from any other company!

i wrote this with the exclamation and question marks because >> think about it!
it can`t be real that a company as motu is unable to provide the specification of their own interface!!!!

also > if you need a manual you only can buy printed versions. no pdf`s available for download! (and for the 828 mk3 there is no manual for download and also it`s not available to buy.)

this makes me really mad!

[Brad McGowan]

You'd probably expend less time and energy if you just buy the unit from a repectable dealer, try it out, and then send it back if it doesn't work for you.

I do agree that it's lame that MOTU doesn't have their manuals online. And if it's not available in PDF I'm sure it's available in some other format that potential customers can look at. We all know they send it to the printer in some electronic form to get those paper manauls made.

Brad

[ErikssonM]

Look folks, he's not alone in on this. I understand his frustration, and his juvenile posting/mailing. One can get mad for less...

ALL OTHER manufacturers lists their tech specs on their site. MOTU has absolutely no info whatsoever inside the manual, or on their site. I've bought a brand new 828mk3 and no registration in the world would help me on this. There's very few shops that allows you to go in and try out 5-6 soundcards and then decide for which one to use. I know of none, basically.

Technical specs on the net, APART FROM SELLING FEATURES, are the only ones we can even remotely compare to each other. I want - especially - CROSSTALK figures since this is what I have problems with right now. SMPTE signals and CV signals bleeds over to audio channels however at a low level. S/N rations Dynamic range, input output mV max and min, and also the routing possibilities asked by the other guy.

But I still want it listed, and detailed specs, even Power consumption are of my interest. Coming to think of it, I can't find ANY tech specs on any MOTU gear on their site. Just features. I know very well, that tech specs are not all there is to it, but this is the only way we can compare things, before we take the plunge. All others have it, M-audio, PreSonus, Focusrite, RME, you name it...

But MOTU' s just very shallow about features of the mic preams and number of channels you can throw into it at once. What they have, everybody else has too, by and large, plus minus a few tiny features. Same quality? can't tell, and so far, inferior to most others I've tried so far. On this unit I have now at least.

I definitely agree with thread starter, that they ought to have shaped up by now. My music shop where I bought it, could not help me either. I am on my second unit, since the first one was considered by vendor as faulty. MOTUs starting to have a huge fall, compared to it's former reputation. I bought this unit purely of that M-audio wasn't able to keep up with the demand on their 2626. 3-4 weeks more delivery time. Maybe the competition starts to get too fierce for MOTU?

If I get no help on this one, I will go over to RME. It costs a couple of hundreds more, but one can get second hand units now, since it has been around for quite a while. I am tired of to have to "mail" and "post" around to get my questions answered (read: get my unit to work PROPERLY and not work to anything substandard), trying to read and understand poorly written manual and installation instructions, and that the first unit was dodgy for real, it makes me wary about following products from MOTU. Actually, it makes me wary of anything MOTU. MOTU = More Of These Ulcers?
/Mats

[1nput0utput]

But I still want it listed, and detailed specs, even Power consumption are of my interest.

Power consumption info is on page II of the manual.

[ErikssonM]

But I still want it listed, and detailed specs, even Power consumption are of my interest.

Power consumption info is on page II of the manual.

Yeah, I saw that too, AC INPUT at the bottom of the page. Not on page II though. Tells me nothing really. It differs - perhaps - from US manuals and European/Scandinavian units and Manuals. I don't know. Comprehensive details I want. Just like the other companies. Can't be that hard to cram it all in in one place. Jitter specs would be nice.

[reeper]

wow...

[James Steele]

pfff

that has nothing todo with the fact, that this morons are unable to provide a manual as any other audio interface company and also are not able to provide the specification of the motu mk3!

never seen a shittier support from any other company!

i wrote this with the exclamation and question marks because >> think about it!
it can`t be real that a company as motu is unable to provide the specification of their own interface!!!!

also > if you need a manual you only can buy printed versions. no pdf`s available for download! (and for the 828 mk3 there is no manual for download and also it`s not available to buy.)

this makes me really mad!

Great... well here's a concept for you. Just don't buy a MOTU interface then. But one of the ones from another company. If enough people do that then perhaps MOTU will change to live up to your expectations. In the meantime, you've made your point, so kindly stop using this forum to rant. Thanks.