PCIe in MacPro loosing interfaces... part 2

Castlebury · Post by **Castlebury** » Thu Jan 03, 2008 2:57 pm

This is the second instance where my interfaces have not been seen by the MacPro. I've tried Shooshie's fix that works on his system that is very similar to mine but to no avail. Basically the MacPro sees the PCIe card in the about this Mac but the card is not seeing the interfaces.

This is a Leopard/intel issue as far as I can tell because the same cards work fine with my Dual G4. I have never lost contact with the cards before this set-up.

Last time this happened after trying everything I could think of I went to bed about 3am and in the morning things had returned. This is obviously a productivity buster. I have reloaded drivers, re-seated cards, moved cards to other slots but nothing is working. Anyone else have any suggestions....??

Thanks in advance,

Castlebury · Post by **Castlebury** » Thu Jan 03, 2008 2:58 pm

BTW, Shooshie's fix was to unplug the power cable from the computer for about 30 secs and the reboot. It fixes his situation but so far has not worked for me.

mesaken · Post by **mesaken** » Thu Jan 03, 2008 3:11 pm

I'm on a G5 and my understanding is that the card that works in G4s and G5s doesn't work in MacPros. I didn't realize that a PCIe card could be tested in a G4.

Castlebury · Post by **Castlebury** » Thu Jan 03, 2008 3:31 pm

sorry for the confusion. I still have my 424 card in my Dual G4. I can hook up the audio cables to the interfaces into that computer and they come up immediately thus removing the interfaces and cables from the issue.

After things sat for a while I was able to finally get things to come back up but I can't afford to lose 2 hours when this happens.

robstudio · Post by **robstudio** » Thu Jan 03, 2008 3:45 pm

Hey Brian,

This is a Leopard/intel issue as far as I can tell because the same cards work fine with my Dual G4.

Just to point out... it's actually a mac pro / 424e issue.. The fun started under tiger... though I've never had it myself. Standard stuff... be sure the card is seated securely ... I actually manually manipulated the flange on my pcie card, so it would sit flat in the case, when I installed it. Your mileage may vary or perhaps you already have a good fit... either way be real careful, it seems to be really sensitive. I don't know where you're at from part one, but try a different slot, and or a different firewire cable to connect the interface. Seems to be 3 separate issues, some folks had mechanical seating problems, others had firewire cable interference between card and case, and yet others stumbled on what seems to be a software glitch. That ought to narrow it down for you...

... best of luck, keep us posted.
Regards, Rob

Castlebury · Post by **Castlebury** » Thu Jan 03, 2008 3:50 pm

Thanks Rob... I think you put it more accurately. I have done all the usual things moving, re-seating etc. and so for no silver bullet other than the passage of time with things powered down. I'm back up now but am beginning to be a bit afraid to ever power things down.

robstudio · Post by **robstudio** » Thu Jan 03, 2008 4:36 pm

Brian, have you tried a different firewire cable? One of mine would not firmly seat in the card socket, and switching cables provided a better mechanical fit... the firewire cables tend not to 'lock' into the new card, like they did on the 424. If you haven't tried a different cable, it's worth a shot, IMO.
Regards, Rob

Castlebury · Post by **Castlebury** » Thu Jan 03, 2008 4:57 pm

Well aside from the fact I don't have another firewire cable long enough other than the two running to the interfaces to test that theory... I might be more inclined to think cable if it wasn't the fact that I have two interfaces that aren't being seen. One maybe it's the cable but two.... I don't know... Just glad to be up and running..

At this point I moved the PCIe card to slot 4 from slot 2 but didn't there used to be a recommended slot for the card?

Thanks again for your thoughts..

Bg

robstudio · Post by **robstudio** » Thu Jan 03, 2008 5:22 pm

I might be more inclined to think cable if it wasn't the fact that I have two interfaces that aren't being seen.

oh... missed that both dropped out on you. Agreed then, new cable won't help anything... crap...
FWIW, mines in slot #2 since day one... I think that was the recommended position, only because mechanically it seems tightest there.
Contact motu, there was some issue with the cards, perhaps you have a funky one.
Regards, Rob

tim57var · Post by **tim57var** » Thu Jan 03, 2008 7:44 pm

I had this problem as well - I got on the line with MOTU, and they sent me a replacement - have had no problems since. good luck.

misty · Post by **misty** » Thu Jan 03, 2008 8:13 pm

It appears I have the same problem...
8 core with new 424pcie... 2408mkII ... the card is seen in the profiler all the time while it's plugged into the computer. The card is seen by the "motu pcie audio setup" when 1st booted up, but if it's unplugged while the computer is on then it takes an overnight shut down for it to be seen again by the "audio setup" ...
In the meantime I'm using the RME FF800... but I can't get DP to go into "word clock" mode... sigh. So I'm using both (all audio coming from the RME) and the pcie (which hasn't been unplugged) is providing word clock lock from the Big Ben. Would love to get the 424 up and running without the fear of it going down.

mi

Castlebury · Post by **Castlebury** » Thu Jan 03, 2008 8:22 pm

Well that's my next step short of getting a new card. I'm just going to leave the sucker on and never shut it off.

markwayne · Post by **markwayne** » Fri Jan 04, 2008 9:45 am

Well, just to add to this stew, I have an MDD G4 and it loses my 424 on a semi-regular basis. It seems to be weather-related in that when there are changes in the temp it drops out. This leads me to believe that it is more a mechanical / connectivity issue. System profiler always sees the card even when MOTUs control panel can't find one.

Maybe I should contact MOTU about a replacement.

thanks,
Wayne

bjornln · Post by **bjornln** » Fri Jan 04, 2008 12:33 pm

markwayne wrote:Well, just to add to this stew, I have an MDD G4 and it loses my 424 on a semi-regular basis. It seems to be weather-related in that when there are changes in the temp it drops out. This leads me to believe that it is more a mechanical / connectivity issue. System profiler always sees the card even when MOTUs control panel can't find one.

Maybe I should contact MOTU about a replacement.

thanks,
Wayne

Mark, I would clean the contacts on the PCI-card. be very careful to not zapp anything with static though. Be sure you have the correct cleaning-fluid for this though...

/B

Aramis · Post by **Aramis** » Fri Jan 04, 2008 1:13 pm

Hi! Are you using the original MOTU firewire cable ?

Aramis

Castlebury wrote:This is the second instance where my interfaces have not been seen by the MacPro. I've tried Shooshie's fix that works on his system that is very similar to mine but to no avail. Basically the MacPro sees the PCIe card in the about this Mac but the card is not seeing the interfaces.

This is a Leopard/intel issue as far as I can tell because the same cards work fine with my Dual G4. I have never lost contact with the cards before this set-up.

Last time this happened after trying everything I could think of I went to bed about 3am and in the morning things had returned. This is obviously a productivity buster. I have reloaded drivers, re-seated cards, moved cards to other slots but nothing is working. Anyone else have any suggestions....??

Thanks in advance,

MOTUnation.com

PCIe in MacPro loosing interfaces... part 2

PCIe in MacPro loosing interfaces... part 2

Re: PCIe in MacPro loosing interfaces... part 2