MOTU 828 cutting out . . .

thanasonic · Post by **thanasonic** » Thu Aug 23, 2007 5:57 am

Same here...

When you open internet explorer...all these noises and pop outs occurs as many ppl here in this forum expirience...

My research results are that it is the software not the hardware.
Propably Vista or the MOTU drivers for vista !

The same PC with the same setup was playing perfect with Windows XP after i disabled DEP and applied the drivers for firewire from the SP1 pack.

So its defenitely Vista or the MOTU drivers. Hope MOTU will make better drivers soon...

Atardecer · Post by **Atardecer** » Thu Aug 23, 2007 6:24 am

I did have the exact same problem with mine (the LCD was even shot as well). I really doubt it is anything other than a bad unit. I tried evrything - new firewire cable, new firewire card, drivers etc. But the clincher was just when i tried using it in standalone mode and it still happened. I sent mine back for repair and ended up getting a refurb for no cost. Its a not uncommon problem with 828s it seems. The replacement is working fine.

What hardware version do you have? 1.00 or 1.01? Does this problem occur if you're running something thru it when NOT attached to the computer? If so, then at least you know what it is...

Regards,
James

thanasonic · Post by **thanasonic** » Fri Aug 24, 2007 12:01 pm

in standalone mode everything works perfect.........

firmware: 1.01
hardware: 1.01

Atardecer · Post by **Atardecer** » Sun Aug 26, 2007 1:31 am

thanasonic wrote:in standalone mode everything works perfect.........

firmware: 1.01
hardware: 1.01

Hang on, are you using Vista? if so, then that is most certainly the problem. The MOTU drivers for Vista are, ahem, crap. Moreover, Vista just aint there yet for serious audio duties IMHO.

Cheers,
James

thanasonic · Post by **thanasonic** » Tue Aug 28, 2007 9:40 am

Yes as i said in my previous post, everything was working perfect with the very same PC configuration in Windows XP.

It's really a pitty that MOTU announces "crappy" drivers for Vista just to attract more new customers.

Regards,
Thanasonic

CatfishRivers · Post by **CatfishRivers** » Wed Sep 26, 2007 4:58 pm

Anyone know if MOTU plans on updating the vista drivers (for real this time)?

jsr · Post by **jsr** » Sat Sep 29, 2007 5:19 pm

I'm using Windows XP SP2 with a firewire 828MkII. In my experience, the only drivers that work reliably are the older 3.5.3.2 ones, and these are not Vista-compatible.

The 3.5.3.2 drivers for the 828MkII FW are rock-solid under Windows XP SP2.

Nebulus · Post by **Nebulus** » Fri Oct 05, 2007 9:34 am

I'm getting the same thing.

SX3 - MOTU828MK2 USB2

Crazy glitches all over the place. I'm taking mine back to Turnkey tomorrow. I've had enough of this crap. I want it fixed.

It should be able to play some music from something like winamp without going crazy and cutting out.

154 · Post by **154** » Sat Oct 06, 2007 5:12 am

Same here, a nasty blurp and then 3 or four seconds of nothing every 30 minutes or so...

I have been trying to fix it and one of the things which seemed to help a bit is to uncheck release ASIO-drivers in background. But its def still there and pretty anoying, specially since i want to take the 828 on stage and you dont want that •••• when gigging...

cabl3gu7 · Post by **cabl3gu7** » Mon Oct 08, 2007 5:28 am

Yup that my exact fault, the blurp then 20secs of silence. The pc freezes until it resorts itself out then it will run again for the next 30mins....

Just thought i'd check back to see if anyone sorted their issues out?

~mike

solconnection · Post by **solconnection** » Mon Oct 08, 2007 7:52 am

having the same sorts of probems with an ultralite on a macbook pro under windows xp (via bootcamp) sp2.

no luck as of yet, but i imagine it could be driver related as the 828 and the ultralite share the same drivers.

-Dan

AK Balance · Post by **AK Balance** » Wed Oct 10, 2007 8:07 am

Hi guys,

I had the same problem as you but that seems to be solved by changing the power scheme to "always on" from control panel/power options. I know, that should really be the first thing to do but forgot that.. It affects at least how effectively CPU is used in general by XP but maybe many more things also.

I am using XP pro, HP nx9420 (core 2 duo) and Motu 828 (mk 1) and the latest firewire/XP drivers

----
!update!:

I was a bit too hasty. The problem occurred still although not nearly as often. I started to believe it had something to do with IRQ's. I managed to disable some items from bios and now the firewire port (where the motu 828 is connected to) shares it's IRQ only with one usb host controller. Previously there was a pci express root port on that IRQ also. now stress testing the machine and it looks promising. not a single cut out so far.

-Antti

djspl · Post by **djspl** » Thu Oct 11, 2007 1:46 am

I'm finally running 2 FW 828MkIIs together on my streamlined for audio HP NC8430 laptop that runs anything rock solid.

Both the 828s seemed to work fine separately, but never together. The #2 device seemed to not want to sync and the sample rates would constantly switch on that device. Of course that would cause skips and high freq pops in the audio.

I've done the firewire fix, etc. Nothing helped until I installed the older 3.5.3.2 driver package from
here .

Now evereything seems to work fine as long as I don't change the buffer setting from 512. If I do that, it seems to corrupt the driver and I have the same problems all over again....the only fix is to uninstall/reinstall. So far I've opened up new Live sessions, rebooted a few times and everything seems fine.

At first I couldn't even install the latest drivers. The installer was trying to install every language it had and would hang on the first one. Thanks to the guy that found that one out on these boards, that only took 45 minutes of searching. Too bad the latest drivers are junk on my computer when using 2 828s. .

Now I'm just going to pray that these 828s behave. I do not have a "warm and fuzzy" feeling initially about this hardware and I don't usually have computer problems (computers like me).

jsr · Post by **jsr** » Thu Oct 11, 2007 11:53 am

djspl wrote:Nothing helped until I installed the older 3.5.3.2 driver

I've considered buying other MOTU gear but my experience with their Windows drivers has been so bad that I there is no way I will be putting myself through this ordeal again. I simply cannot believe that any of the newer drivers (after 3.5.3.2) have even been properly tested, and the chances of getting improved XP drivers, now that Vista has been "released" upon us, is slim. MOTU seem to have a Mac bias .... they are certainly not listening to Windows users.

robleighton22 · Post by **robleighton22** » Thu Oct 18, 2007 4:40 pm

I get the same prob. it usually freezes in ableton with a blue screen error saying something like motu32x.sys in the blue screen message. occassionly does the popping prob as well. r motu the sort of company who release updates quickly or should i take it back and get a different card? it needs to b usb, i was thinking of the ua-101, anyone has any experiences with that?

MOTUnation.com

MOTU 828 cutting out . . .

Problem solved here