828 mkII Backlit Display (light) not working

macguitarman · Post by **macguitarman** » Sat Oct 21, 2006 2:43 pm

828 mkII Backlit Display (light) not working

Anybody see this, is there some known issue,

I have had it since the 828 mkII came out no, issues at all, sounds / records great.

Now there is no "blue" backlit light, you can faintly see the LCD text.

What's up wit this?

thanks

Tripi · Post by **Tripi** » Sat Oct 21, 2006 6:33 pm

Join the club. MOTU told me they would be happy to give me an RMA so that I can send mine to them to get it replaced. He promised it would be back in about 8 weeks (!!!!!!!). After I stopped laughing I asked if I could give them a credit card, and a get my replacement shipped to me before I send my current one back. No such luck.
I never really look at the display, but would be nice if it was on. Anyways - motu knows these displays suck and will replace.
- Tripi

Resonant Alien · Post by **Resonant Alien** » Sat Oct 21, 2006 6:38 pm

I had this problem. Called and got the RMA #, sent it in and had a new unit within one week. No problem. I have since sold it for an RME Fireface 800 for totally unrelated reasons. Point is, I had absolutely no issue getting a new unit in a really quick turnaround.

gearboy · Post by **gearboy** » Sun Oct 22, 2006 7:15 pm

Motu just replaced my original 828mkii (I own two) because of a dead screen. Total turn-around time was one week. They even gave me a 90-day warranty for free (standard) and my 828 was three years old!!!

Jeff

Atardecer · Post by **Atardecer** » Thu Oct 26, 2006 6:24 pm

A common problem this one. MOTU admitted that an earlier batch of MKIIs had faulty LCDs. Mine burn out within 2 months. What hardware version do you have? Is it 1.0, as this seems to occur with these earlier versions and not 1.1. Pain in the ass.

Regards