MOTUnation.com

bakkumd: The common idea stated when people were reviewing the FW800 to 400 cables was that the cable worked when the FW800/400 adapter did not. I ordered and received a cable to try instead of the adapter, but MOTU Audio setup still doesn't see my 828, nor does it show in the mac's sound input menu.

Interesting. I'll see if I can find a 800/400 cable to try. Thanks for the information.

Success Here are the cable and adapters that worked for me: 1. Apple brand Thunderbolt 3 (USB-C) to Thunderbolt 2 adaptor ($49) 2. Apple brand Thunderbolt 2 to Firewire 800 adaptor ($29 - I think - I've had mine a long time) 3. An IEEE1394B Bilingual Firewire Cable 9pin (FW800) to 6pin (FW400) Cabl...

Another issue with the adapter method is that the Mac and any apps will usually see the port as a TB only port - the "firewire" identifier is lost in translation. My MacBook sees my FW CD burner with the 800/400 FW>TB adapters fine. So, the problem seems to be specific to the 828 interfac...

Hi - I also have an "original" 828 Firewire interface - worked great through my upgrade to 10.13.X. I'm using a MacPro (mid 2010). No issues with seeing the 828. I'm using driver version 1.6 73220, which I downloaded from the MOTU legacy area. The driver was installed and working prior to...

They will respond rest assured. My experience with MOTU’s tech support team has been consistently excellent over the years...(This last case was just a few weeks ago.) They don’t support the mk2s anymore unfortunately. You can still purchase the 828 hybrid at Sweetwater and as long as that is the c...

Have you contacted them? I've attempted to, using the "tech link" you suggested Mike (see my third post above). My inquiry apparently got through in spite of the "site error" alert. There was a preliminary email response from MOTU which I suspect was automated—no followup, no so...

Disappointing that MOTU doesn't seem to be supporting legacy MOTU hardware users.

Hopefully MOTU will get back to us on this. Seems we may need a driver update. The outmoded firewire interfaces may not be their first priority.

I googled "MOTU tech link" and found the page, but after filling the form and submitting the issue, I got this. I'm not sure if the support request got through: Site error This site encountered an error trying to fulfill your request. The errors were: Error Type ProgrammingError Error Valu...

mikehalloran wrote:Have you filed a Tech Link?

Is that a MOTU support process? I'm not sure how it's done if so... I'm having a look at Jame's new post with links to MOTU support.

I've been trying to hook up my old original firewire 828 to my MacBook air using the TB port with FW>TB adapters using the MOTU Audio Installer 1.6 (73220).pkg. I just upgraded to High Sierra OS 10.13.5 but the mac doesn't seem to see the 828. I didn't try this before upgrading the OS. I wonder if I...

Well I installed the MOTU Audio Installer 1.6 (73220).pkg, but when I launch the MOTU Audio Setup.app" and click on the edit button under "Channel names", it opens a window which displays: "No devices found." Nothing has changed in the track's input devices drop-downs when I...

Double post.

After a long hiatus, I finally got back to the recording effort with my newish MacBook Air and my old original 828 (mark I?). I don't have a current version of DP anymore, and I'm trying to learn Garageband. I'm using an elago 400 to 800 firewire adapter connected to a firewire to TB adapter. No aud...