Mac Doesn't Recognize MOTU UltraLite Hybrid Mk3 Audio Inputs

[fusion58]

I'm running DP 11.21 on a newly-purchased Mac Mini M2 Pro (OS Ventura 13.2.1.)

Prior to pulling the trigger on this new Mac, I read MOTU's documentation re: my interface thoroughly.

According to MOTU, the UltraLite Hybrid Mk3 is compatible with Apple Silicon and OS Ventura.

However, after downloading the latest driver package (audio installer) and after installing it according to the instructions on the MOTU site, the inputs from the Ultra Lite Hybrid Mk3 are not passing audio to the Mac (and, hence, not to DP either.)

Interestingly, the UltraLite Hybrid Mk3's outputs are functional, i.e., device (and DP audio) playback is working normally.

However, when I try to record an audio source (e.g., guitar) the audio signal passes through the UltraLite Hybrid Mk3's inputs and then directly out through the device's main outs. No input to DP.

Has anyone else run into similar issues?

[CharlzS]

Is this another ‘allow your DAW permission to use the microphone’ problem? Seems like this comes up a few times a month. Maybe MOTU can modify future installers to point new installs in the right direction. Search on ‘microphone’ and something about setting the right permissions for inputs will come up.

[fusion58]

Is this another ‘allow your DAW permission to use the microphone’ problem? Seems like this comes up a few times a month. Maybe MOTU can modify future installers to point new installs in the right direction. Search on ‘microphone’ and something about setting the right permissions for inputs will come up.

No, I checked, and permission for DP to use mic was already enabled.

Stumped as to what else it could be at this point.

[CharlzS]

What about CueMix? Seeing input there?

[mikehalloran]

First off, did you do this within 30 minutes of installing the drivers?
https://motu.com/techsupport/technotes/ ... igh-sierra
It is different for Ventura but I was able to figure it out. Unfortunately, MOTU has not updated the page.


If that's not it, check your Track Ins and Outs in DP. In Ventura they might not look look like they did in Monterey and earlier. Also, if not bold, you may have to re-select them the first time you go to use it. I'm using an M•Audio AIR 192|14.

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Screenshot 2023-03-23 at 2.07.39 PM.png (502.19 KiB) Viewed 2202 times

Screenshot 2023-03-23 at 2.07.09 PM.png (525.13 KiB) Viewed 2202 times

[fusion58]

What about CueMix? Seeing input there?

Yes. Both input and output meters in CueMix show normal signal levels in response to incoming audio source.

For whatever reason, the device inputs are visible in the Audio Devices dialog in Mac, but they’re not available or functional.

[fusion58]

First off, did you do this within 30 minutes of installing the drivers?
https://motu.com/techsupport/technotes/ ... igh-sierra
It is different for Ventura but I was able to figure it out. Unfortunately, MOTU has not updated the page.


If that's not it, check your Track Ins and Outs in DP. In Ventura they might not look look like they did in Monterey and earlier. Also, if not bold, you may have to re-select them the first time you go to use it. I'm using an M•Audio AIR 192|14.

Screenshot 2023-03-23 at 2.05.54 PM.png

Screenshot 2023-03-23 at 2.07.39 PM.png

Screenshot 2023-03-23 at 2.07.09 PM.png

Yes to all of the above.

Re: the first question: The procedure for installing the driver on an Apple silicon system w/ Ventura is totally different (and exponentially more complicated, unfortunately) than in earlier OS versions…

https://motu.com/techsupport/technotes/ ... audio-inst

[fusion58]

Is this another ‘allow your DAW permission to use the microphone’ problem? Seems like this comes up a few times a month. Maybe MOTU can modify future installers to point new installs in the right direction. Search on ‘microphone’ and something about setting the right permissions for inputs will come up.

Just as a note, I started a support ticket w/ MOTU, and the support person seems to be about ten steps behind me, i.e., his only advice was to check to make sure DP has permission to use the microphone.

About the only thing I can think of that I haven't tried yet is to uninstall and reinstall the driver, although I'm not entirely sure how to do it correctly with this particular driver and OS version.

Aside from that, it looks like I might just be dead in the water and will need to look for a new audio interface.

Rather disappointed as MOTU does claim the interface supports Apple silicon. Not from what I'm seeing so far.

[mikehalloran]

Too many people have these working.

How exactly do you have it hooked up? Be specific. Did you buy a new cable? If so, do you have a link?

Just to clarify, you installed this driver

Driver Supports
MOTU Audio Installer
Mac v89555 | Oct. 13, 2021
macOS 13, macOS 12, macOS 11

and ran the security fix within 30 minutes of the driver installation.

You should reinstall and rerun the security fix. You don’t have to uninstall anything first.

[fusion58]

Too many people have these working.

How exactly do you have it hooked up? Be specific. Did you buy a new cable? If so, do you have a link?

Just to clarify, you installed this driver

Driver Supports
MOTU Audio Installer
Mac v89555 | Oct. 13, 2021
macOS 13, macOS 12, macOS 11

and ran the security fix within 30 minutes of the driver installation.

You should reinstall and rerun the security fix. You don’t have to uninstall anything first.

Yes - that was the driver I installed (the most recent one available.)

No new cable.

Tried connecting the interface to the Mac first via a USB port and then via a TB port. No luck either way.

Will try to reinstall - thanks.

Edit: OK, reinstalled driver, but no luck.

It appeared that since I already successfully modified the security settings in Mac (prerequisite for installing the driver) during the first installation I didn't need to do it again.

Both Mac OS and DP see the device. It shows up in the Audio Devices dialog and in the "Configure Hardware Driver" dialog in DP.

I can configure an audio track the usual way in DP, i.e., select one of the UltraLite's analog inputs, but incoming audio signals just pass through to the UltraLite's main outs without ever passing through DP.

Input meters in CueMix respond to incoming audio and read normally.

Outputs are still functioning normally. Input from USB MIDI controllers and track playback are working OK.

No help from MOTU support so far.

Looks like I might have no other choice but to look for a new audio interface at this point.

[fusion58]

OK, this is interesting:

Just remembered the Mac ships with Garage Band installed.

I opened GB, set up an audio track, and voila - there was an input signal.

So...it's starting to look like it's a matter of the driver not playing well with DP 11...

[HCMarkus]

Bundles

[fusion58]

Bundles

All I/O is configured normally in Bundles. Everything looks good there. I can select the audio input I want for a track...but the audio signal just passes straight through to the UltraLite's main outs without ever passing through DP.

[HCMarkus]

I'm sure you have restarted your Mac...

[gtrnstuff]

I'm having the same issue with 828x, OS 12.6.3, DP 11, latest MOTU audio driver
Support ticket started.

Like the OP, I *can* record into Logic Pro, but I really would prefer to use DP 11 that I just upgraded.
I have been using DP since 2003 and pretty well have my workflow streamlined.