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BMI is not accessible [RESOLVED]
Posted: Thu Aug 29, 2024 2:04 pm
by dix
Is anyone else having trouble accessing their BMI accounts? The last few years they've, annoyingly, required members to change their password every few weeks, but now the form to create a new password no longer works for me. I've tried Chrome and Safari on two different computers, but the forms just hang. I filled out help-forms twice and received no reply.
As BMI members know the company is no longer a nonprofit, and is privately owned. I'm hoping this isn't a preview of what we can expect in the future.
Re: BMI is not accessible
Posted: Thu Aug 29, 2024 4:20 pm
by HCMarkus
I just logged in without issue.
Re: BMI is not accessible
Posted: Thu Aug 29, 2024 4:28 pm
by dix
HCMarkus wrote: ↑Thu Aug 29, 2024 4:20 pm
I just logged in without issue.
Thx. Weird. On Safari?
Re: BMI is not accessible
Posted: Thu Aug 29, 2024 4:58 pm
by HCMarkus
dix wrote: ↑Thu Aug 29, 2024 4:28 pm
HCMarkus wrote: ↑Thu Aug 29, 2024 4:20 pm
I just logged in without issue.
Thx. Weird. On Safari?
Yes, Safari.
Re: BMI is not accessible
Posted: Fri Aug 30, 2024 3:20 pm
by mikehalloran
Server problems happen.
Re: BMI is not accessible
Posted: Sun Sep 01, 2024 2:26 pm
by dix
Actually, it was user error combined with poor web form design. I must have been trying to reset my password with a "recent password" which is unacceptable. ....but the form gave no indication that there was a problem with the password. It just hung. Once I tried an entirely different password I was able to access.
Pro Tip: You can use a common sentence as a password on BMI's site now. So, "BMI's website is over designed and awkward" could be a password.