Motu M2 Problems on Windows
Posted: Fri Feb 02, 2024 12:48 am
Hello Guys
Motu M2
Firmware Version 2.04
Driver Version 4.0.9.2462
Issue
I use the audio interface Motu M2 on my work notebook Windows 10 22H2 Fujitsu Lifebook E5512 i5-1235U,16GB RAM,256GB NVME problems occur. The sound is distorted and the other people in the meeting sound like robots and the sound is also distorted.
Reproduce
I am in a Microsoft Teams or Zoom session with about 6 people without video. As soon as I open You Tube or another page in the browser. The sound is distorted, and the other people sound like robots. The problem occurs sporadically.
Troubleshooting
I have tried the latest driver MOTU M Series Installer (92368).exe and MOTU M Series Installer (92462).exe I have also worked through the troubleshooting on the motu page instructions. I play with the Sample Rate Hz 48000 Hz and buffer seats from 256 to 512 or higher. As soon as I uncheck "Use Lowest latency safety offsets" or "Sync Windows Sample rate to device" the sound is ok again and it takes a while until the error occurs again. I have updated the system drivers. I have now replaced all the affected cables.
Information
I previously used the PreSonus 24c and there were no problems. I only switched to the Motu because it's technically the better USB audio interface that can run my Beyerdynamic DT1990 better.
Have you ever had this problem
Thanks
Motu M2
Firmware Version 2.04
Driver Version 4.0.9.2462
Issue
I use the audio interface Motu M2 on my work notebook Windows 10 22H2 Fujitsu Lifebook E5512 i5-1235U,16GB RAM,256GB NVME problems occur. The sound is distorted and the other people in the meeting sound like robots and the sound is also distorted.
Reproduce
I am in a Microsoft Teams or Zoom session with about 6 people without video. As soon as I open You Tube or another page in the browser. The sound is distorted, and the other people sound like robots. The problem occurs sporadically.
Troubleshooting
I have tried the latest driver MOTU M Series Installer (92368).exe and MOTU M Series Installer (92462).exe I have also worked through the troubleshooting on the motu page instructions. I play with the Sample Rate Hz 48000 Hz and buffer seats from 256 to 512 or higher. As soon as I uncheck "Use Lowest latency safety offsets" or "Sync Windows Sample rate to device" the sound is ok again and it takes a while until the error occurs again. I have updated the system drivers. I have now replaced all the affected cables.
Information
I previously used the PreSonus 24c and there were no problems. I only switched to the Motu because it's technically the better USB audio interface that can run my Beyerdynamic DT1990 better.
Have you ever had this problem
Thanks