MOTUnation.com

MOTU's servers are being overlooked Im sure, but I'm having weird issues trying to upgrade.

I tried to upgrade using my DP9 registration. I got to a screen that sent me a code to verify payment using the credit card MOTU has on record. I entered the code, but the site reported "Session has expired". After than my DP9 registration disappeared, so I can't try upgrading again . Reregistering DP9 doesn't work. My Order History shows I own DP9 still, but I can't upgrade.

Any ideas?

Known issue. I called MOTU and they took my credit card # and will send me a d/l link once it clears. Spoke to Ryan and a lovely woman. They were both very helpful. FWIW, the exact same thing happened to me. Session times out and then the site indicated I was not registered. When I called, my called ID was in the system and they knew who I was immediately.

MIDI Life Crisis wrote:...and they knew who I was immediately.

Everyone knows who you are immediately, Michael! I kid... I kid!

James Steele wrote:

MIDI Life Crisis wrote:...and they knew who I was immediately.

Everyone knows who you are immediately, Michael! I kid... I kid!

It’s a curse and a blessing.

MIDI Life Crisis wrote:Known issue. I called MOTU and they took my credit card # and will send me a d/l link once it clears. Spoke to Ryan and a lovely woman. They were both very helpful. FWIW, the exact same thing happened to me. Session times out and then the site indicated I was not registered. When I called, my called ID was in the system and they knew who I was immediately.

Great. I did the same. They said they'd send the new keycode soon. Thanks! ...that was woman was intensely lovely.

dix wrote: ...that was woman was intensely lovely.

You should see Doris who runs MN with James.

Calm down there DIX

dix wrote:

MIDI Life Crisis wrote:! ...that was woman was intensely lovely.

I'm having a major hassle trying to get DP10 activated. I bought it but don't seem to have a DP10 key code on my registration page, just the previous key code from 9. No e-mail was sent to me either with my key code.... WTF
!?!?

I've logged in and out a number of times and quit DP10.... damn thing still won't let me activate it.... this is really, really irritating

funkyfreddy wrote:I have to say.... this kind of BS makes me really angry.....

Can you run in Demo Mode temporarily?

HCMarkus wrote:

funkyfreddy wrote:I have to say.... this kind of BS makes me really angry.....

Can you run in Demo Mode temporarily?

Yes. Np.

funkyfreddy wrote:I'm having a major hassle trying to get DP10 activated. I bought it but don't seem to have a DP10 key code on my registration page, just the previous key code from 9. No e-mail was sent to me either with my key code.... WTF
!?!?

I've logged in and out a number of times and quit DP10.... damn thing still won't let me activate it.... this is really, really irritating

My key code arrived in about 10 minutes. Maybe check your spam folder? Otherwise, give 'em a holler.

I ordered from Sweetwater yesterday. Their web site locked after I hit Submit but my rep called me an hour later to tell me I would get my activation code in a day or two. Good to know it went through.

I’m ok with that.

I got my key code! I'm very grateful for the quick response MOTU!

I am very happy with the "scale window" command MOTU has added in DP10. This little thing is going to greatly speed up my work flow!