Page 1 of 1
(Solved) Motu 624 crashing on 44.1khz only
Posted: Wed May 10, 2017 8:30 am
by paletti
Hi Guys I have this strange problem that the 624 is giving me.
I could use it for hrs on 48khz without any problems but if i change to a project of 44.1 khz the usb connection crashes.The digital mixer still works ok but Sonar is seeing it as a disconnected audio device.This happens randomly,could happen after 3 sec or after 15 min.
More strangly is that it is doing it only on a very powerfull laptop, acer aspire V5-591G ,when i tried it on an 8 year old pc no problems at all.
My problem is that i just got this laptop a year ago and i`m using it for live performance and have 44.1khz and 48khz projects .
Peace
Re: Motu 624 crashing on 44.1khz only
Posted: Thu May 11, 2017 4:45 pm
by paletti
Me and my lucky Laptop.
Peace
Re: Motu 624 crashing on 44.1khz only
Posted: Fri May 12, 2017 8:33 am
by paletti
I Gave up on this laptop I`m using my sons`s for now much less powerfull but the Motu 624 is working like a charm.
Maybe one day intel and microsoft will fix this cause it has nothing to do with Motu.
Peace
Re: Motu 624 crashing on 44.1khz only
Posted: Sun May 14, 2017 11:12 pm
by paletti
Update.I tried the motu 624 on 3 different win 10 pc.
On the 1st one (Acer aspire V5-591G) the most powerfull it`s unusable.
On the 2nd an 8 year old pc it works fine exept that every while it losses connection with usb but if you close Sonar and open it it will regain connection no reboot reqiured.
On the 3rd an i3 Toshiba sattelite laptop it acts exactly as the 2nd pc.
So for live performane its a risk cause in the studio I could afford to have the driver crash close and open and keep on working but when playing live and the backing track coming through USB just stops from the laptop and mic still on thats bad.
well to be honest the good side is that the mic will still be on so you can say a joke at least when that happens.
For me the Motu Audio driver for win 10 is still a bit unstable to use it for a live performance.
Peace
Re: Motu 624 crashing on 44.1khz only
Posted: Thu May 18, 2017 8:55 am
by paletti
Update.
Well after some more testing and some help from you guys,i have made these conclusions on the Motu 624.
1 st it works perfect on usb 2.0 on my older machines , an 8 year old pc quod core something and an i3 toshiba satillite Laptop 5 years old.No crashes change in sample rate no problems at all.
2 nd what ever i tried it never works for long periods on my Acer aspire V5-591G , this is like a year and a half old laptop very powerful with usb 3.0 Intel chipset.
3 rd I will wait a bit cause I found a few other poeple in my exact sitution where for some reason the Motu Audio driver did not work on certain usb 3.0 chipsets no matter what they did.When I was reading thier results where exactly like mine even with a differnt brand chipset.
It`s either it works immidiatly or other wise no go.
Peace
Re: Motu 624 crashing on 44.1khz only
Posted: Thu May 25, 2017 2:54 am
by paletti
Solved with the help of MOTU support.
Will explain soon.
Peace
Re: Motu 624 crashing on 44.1khz only
Posted: Thu May 25, 2017 6:12 am
by terrybritton
paletti wrote:Solved with the help of MOTU support.
Will explain soon.
Peace
Ahh - well, that's some good news! Anxious to hear what you found out!
Terry
Re: (Solved) Motu 624 crashing on 44.1khz only
Posted: Thu May 25, 2017 8:32 am
by paletti
Hi guys just wanted to let you know that this problem is solved.
Motu support let me try the new Beta firmware and driver that are coming out soon and all problems disappeared,even on usb 3.0 it works very stable with all the benefits.
For those who where in the same boat as me please just be a little bit more patience, it`s worth it.
I tried very hard to make it crash but nothing not a single crash, solid as a rock.
Just wanted to let you know as well that Motu support was with me all the time,thanks guys.
Peace