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Dear valued iLok.com user,
We're writing to you today because there was an issue with iLok.com that could have affected you. If you used a Mac OS X system to perform an iLok operation, like Synchronize, iLok to iLok transfer, or iLok to user transfer, between November 17th, 4:00 PM and November 18th, 10:30 AM PST, then it is possible that some of your Mac OS X preferences have been inadvertently deleted.
You are receiving this mail because you have been identified as using the site during this period. This issue is not widespread but it is serious. We are writing you directly to provide an explanation of the issue.
If some of your preferences have been deleted, then you will need to restore them from a backup. If you do not have a backup, then you will have to restore your preferences manually, using the interfaces provided by the software that you use. If you are not using Mac OS X to access iLok.com, then you are not affected.
This problem has been resolved. However, in order to avoid any further problems you must download and install an update of the iLok helper client software as soon as possible before performing any further iLok operations.