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24i/o buzz sound from the enclosure?
Posted: Mon May 20, 2013 12:44 am
by calande
Hello,
I'd like to know if the 24i/o is supposed to be operating 100% silent of if the transformers are expected to buzz inside the enclosure. My 24i/o buzzes and I can hear it as soon as I enter the studio...I think this is not normal.
Thank you,
C.
Re: 24i/o buzz sound from the enclosure?
Posted: Tue May 21, 2013 11:27 am
by Radiogal
They are supposed to be silent.
Re: 24i/o buzz sound from the enclosure?
Posted: Tue May 21, 2013 11:37 am
by calande
Thank you. I wonder what to do, these transformers have just been changed
Re: 24i/o buzz sound from the enclosure?
Posted: Tue May 21, 2013 1:03 pm
by buzzsmith
I was gonna comment the other day but I lost this thread.
Mine is 100% quiet.
Buzzy
Re: 24i/o buzz sound from the enclosure?
Posted: Thu May 23, 2013 12:54 pm
by calande
Thank you. I wonder what to do at this point...
Re: 24i/o buzz sound from the enclosure?
Posted: Thu May 23, 2013 1:03 pm
by Radiogal
MOTU will replace it for a small fee. Contact your MOTU dealer or call MOTU directly.
MOTU do have great user support! It happened to me with one of my 24 I/O for a while ago. They exchanged the 24 I/O with a new one for a small fee despite the unit being 5 yrs old. MOTU rocks!
Re: 24i/o buzz sound from the enclosure?
Posted: Thu May 23, 2013 1:14 pm
by calande
I contacted MOTU here and they said they have to ship it to the US, and just to have a quote with shipment they charge €160
Re: 24i/o buzz sound from the enclosure?
Posted: Thu May 23, 2013 1:21 pm
by Radiogal
Yes, that is what I paid to. I did send it from Sweden to the USA.
MOTU will return you a brand new one!