828 hybrid disappeared from imac

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
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rycwdstn
Posts: 7
Joined: Sun Apr 08, 2012 6:20 am
Primary DAW OS: Unspecified

828 hybrid disappeared from imac

Post by rycwdstn »

Hello all -

828 no longer appears in System Preferences>Sound. It is also now grayed out in Audio MIDI Setup. In Systems Profiler>Hardware>Firewire on my hard drive, I only find "unknown device". I have attempted to connect via USB rather than Firewire using a cable I know to work, with the same result. MOTU Firmware Updater tells me "The device is not detected", and MOTU Audio Setup says "No devices found". I have also restarted both the computer and the 828 numerous times. Until now it has been working flawlessly for a couple of years. Any ideas?

Thanks in advance.
iMac 4G ram 10.7.4 828mk3 Logic 9.1.7
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buddyofgoourasana
Posts: 11
Joined: Tue Aug 09, 2011 5:27 pm
Primary DAW OS: Unspecified

Re: 828 hybrid disappeared from imac

Post by buddyofgoourasana »

Unfortunately I am having a similar problem w/ Clockworks not finding my MTP AV, even though my Ma Pro 3.1 sees the MTP AV through system profiler. Just spent an hour w/ MOTU tech support. The end result: Sending the MTP AV to MOTU for service or replacement - 3 weeks. :cry:
Like you said... first problem like this I have ever encountered since having the box for many years. :roll:
Thank God I just got a USB Keystation controller :headbang: or I would be SOL...
Good luck !!
I will get back to you if I discover anything that will help.
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