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Phones knob issue with 828mk3

Posted: Fri Feb 17, 2012 10:27 am
by pcmusicpro
Hi

I'm really worried about this one.

The phones knob can't regulate the phones output level no matter which output pair it is assigned to.

If I move the knob nothing happens, if I push the knob the level appears for a while. It's stuck at -12dB no matter how much I rotate the knob

This makes practically unusable my phones out.

Help please

Thanks

Re: Phones knob issue with 828mk3

Posted: Fri Feb 17, 2012 5:49 pm
by torrentg
Hi,

I don't know about your specific problem, but did you check MOTU.com to see if there is a firmware update to install? Maybe it is a known problem they've already fixed.

Re: Phones knob issue with 828mk3

Posted: Wed Feb 22, 2012 10:10 am
by pcmusicpro
Hi

I´ve just updated the firmware to the latest 1.06. No good, the phones knob continues to be dead.

I already sent a few days ago a techlynk to the MOTU CS but no answer yet.