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I have a Macbook (2.4 ghz Intel Core 2 Duo with 2 GB RAM). DP 5.13 was working perfectly with OS 10.5.8 (or whatever the latest was).

I bought the Mac Box Set to upgrade my computer to 10.6 (Snow Leopard), as well as the new versions of iLife and iWork. I installed everything, and then upgraded to 10.6.1.

DP 5.13 seemed to work fine, although as I mentioned in another post, Ethno is not Snow Leopard compatible.

I had previously purchased DP 6 but never installed it because I was generally happy with 5.13. But I read something on the MOTU site about only DP versions 6.02 or greater being supported under Snow Leopard. So I installed 6.02.

It flat out won't start. Trying to open a new or existing file, or even the demo file that comes with DP 6.0 results in:

"An error occurred while reading from the disk. The file DP Instruments Demo was not loaded. This file was created in a later version of Digital Performer and cannot be opened in this version."

I have trashed all previous versions of DP, as well as the DP folder and .plist file from the Preferences folder. I have also repaired permissions and rebooted.

DP 6.02 then won't quit. I have to Force Quit the program.

Any ideas welcome. Thank you.

I wouldn't say that DP 6.02 doesn't work with Snow Leopard. In fact, there are quite a few threads about this going back to early September which talked about 6.02 working *better* in SL than it did in 10.5.x.

However, that is not to make light of your issue.

When you say that you installed 6.02, did you FIRST install 6.0 and then 6.01? This might be quite critical because 6.02 is not a complete install. I'd uninstall DP 6.x altogether, then do 6.0 from disc then run updates for 6.01 and 6.02 sequentially-- that is, IF you haven't done that already.

If you *have* done that, then this becomes quite a head-scratcher.

Frodo -

I installed 6.0 from the CD and then installed the 6.02 update. 6.01 does not show as an option for me on the MOTU site. The site says that 6.02 is an update for either 6.0 or 6.01.

I also tried completely de-installing 6.0 and 6.02. Installed them again, but get the same errors.

I have sent these issues to MOTU and am eagerly awaiting a response.

By the way, when I try to use 6.0 or 6.02 to open a simple general MIDI file, I get the same message - telling me that the file was created with a later version of Digital Performer.

Lastly, when I open DP 6.0 or 6.02, a message box pops up about "upgrading command bindings," with several options because "this version of DP contains new command bindings." After a few seconds, unless I close this box really quickly, DP hangs and I get the beach ball. I then have to force quit DP.

This is all very puzzling. Something is definitely causing a problem somewhere, and may well be some DP5 file which is confusing the application into thinking it is a different version.

mwalthius wrote:By the way, when I try to use 6.0 or 6.02 to open a simple general MIDI file, I get the same message - telling me that the file was created with a later version of Digital Performer.

What method are you using to try to open this MIDI file? As you know a MIDI file has nothing to do with the version of DP, so that shouldn't matter.

Have tried removing all plugin components to see if you can get farther along in starting up DP? Can you get DP to startup if you are not trying to open a project? If you can get it to just start up, and not open anything, then you can immediately quit the application and it will have remembered your selection for the command bindings and will not keep asking you again. Then the next time, see if you can create a New project. Perhaps when you get to this stage, DP will correct its own preferences or whatever file is causing the problem and then you will be able to open other projects.

Try removing all versions of DP from your hard drive, especially DP 5 and it's updates. Search the preferences and remove and repair them, as well as key bindings. Do a clean install of DP 6.02. ( 6 first then your updates) This should fix it. The 2 versions for whatever reason, do not live peaceably together on the same system. Don' ask me why, but this worked for me. These issues can be so frustrating, but I know personally that version 6 works with Snow Leopard and works well.

In the meantime, do yourself a huge favor and upgrade to 7.01. You will be very glad you did and if your update to version 6 was in the last 3 months, the good folks at MOTU will give you a break on the cost. 7.01 is the best version of DP I have EVER used and I used it from version 2.3 onwards. It is the most stable, has the most options and the best interface yet. At the risk of sounding like a brainwashed fan, get it, you will love it. Best of luck with your issue.

Fortunately, MOTU tech support was able to resolve this issue, with the following instructions:

************

Go to Applications > Utilities and open Terminal. Once there, type cd / then press return. Next, type ls and press return. This will allow you to see a list of programs authorized to run on your computer.

Next, type rm Auth-DigitalPerformer\ 6.0 and press return. Check to make sure it is removed by typing ls and pressing return to list the authorizations as shown above.

For clarity, I will list the Terminal commands in the order they are to be executed:

cd /

ls

rm Auth-DigitalPerformer\ 6.0

After you have verified that this file is no longer on your system, quit Terminal and go to Applications. Open the Utilities folder and run Disk Utility.

In Disk Utility, select the system drive and click the option to Repair Disk Permissions. After this has completed, restart your computer and launch DP with the installer CD in the drive. Enter your name and Keycode to reauthorize DP.

denekawa wrote: In the meantime, do yourself a huge favor and upgrade to 7.01. You will be very glad you did and if your update to version 6 was in the last 3 months, the good folks at MOTU will give you a break on the cost.

Thanks.

Unfortunately I made the mistake of pre-ordering 6.0 and bought it when it first came out. After reading so many negative posts, I stuck with 5.13 and never bothered to try and install it until yesterday.

I called MOTU today and explained my situation, and asked if they could find it in their heart to offer me a discount on DP 7. The customer service fellow told me flat out NO, that since I'd purchased DP 6 more than three months ago I had to pay the full upgrade price of $195.

I would have thought that maybe the DP7 upgrade would have been cheaper for people upgrading from version 6 than version 5. But NO.

mwalthius wrote:I would have thought that maybe the DP7 upgrade would have been cheaper for people upgrading from version 6 than version 5. But NO.

A lot of people feel this way, myself included.

I suggest you write MOTU a letter, and maybe they'll be more generous or will give you a break the next time around.

$195 = price of a new plug-in.

The upgrade policy is clearly explained on MOTU's site. You have to have purchased 6 within the specified time frame in order to qualify for the free upgrade.

mwalthius wrote:Fortunately, MOTU tech support was able to resolve this issue, with the following instructions:

************

Go to Applications > Utilities and open Terminal. Once there, type cd / then press return. Next, type ls and press return. This will allow you to see a list of programs authorized to run on your computer.

Next, type rm Auth-DigitalPerformer\ 6.0 and press return. Check to make sure it is removed by typing ls and pressing return to list the authorizations as shown above.

For clarity, I will list the Terminal commands in the order they are to be executed:

cd /

ls

rm Auth-DigitalPerformer\ 6.0

After you have verified that this file is no longer on your system, quit Terminal and go to Applications. Open the Utilities folder and run Disk Utility.

In Disk Utility, select the system drive and click the option to Repair Disk Permissions. After this has completed, restart your computer and launch DP with the installer CD in the drive. Enter your name and Keycode to reauthorize DP.

This post should go in the Tips Thread...!!

Well said Frodo. It should go in Tips. From my experience, when I did what I suggested version 6 worked just fine... (That was getting rid of 5 and related upgrades altogether, but knowing that info, certainly would have saved me some time..) Would there be a need to have both versions on your Mac? I don't know, as I only work in the latest version when possible. Files created in past versions automatically update as you all know. My opinion of version 7.01 holds however! Awesome! Get it!

As to mwalthius, I thought I was pretty clear when I said the upgrade had to be in the last 3 months to get a break on the price for the upgrade. This is unfortunate that you waited so long to install version 6, as it is a far better work environment, imo, than version 5 (.12,.13), unless you are partial to the reddish icon. Surely, if you could afford to purchase version 6 and not install it until a year later, an upgraded more professional version would be worth the RnD fees to own it, even if you can not justify it right now. If it gives you solace, I had to pay the $195. just like everybody else, unless they were under the 3 month line.

Also, you can't believe the bad press some gear gets from irate customers who are either knowledge challenged or just love to create bad publicity for certain companies for lack of doing something constructive. I'm not saying that at times it is not justified, but always, the best barometer is to try it yourself first before creating an opinion. Borrow it, rent it, whatever! It's not like you had to go out and buy it. You had it in it's case. Personally, the curiosity would have driven me mad (or something else), but life is all about choices.

Maybe writing a letter to them might be appropriate and produce the desired result. I have had only the best outcomes when dealing with that company and it's reps, whether it be customer service or the minimal times I have had to use tech support over the past years. (Where does the time go?) But I wasn't trying to get free upgrades on something I purchased a year previously. Regardless, I am very happy your issue was resolved.

In the end it's always about how much fun you remember having!!
http://www.flixxy.com/piano-stairs-fun-theory.htm

denekawa wrote: As to mwalthius, I thought I was pretty clear when I said the upgrade had to be in the last 3 months to get a break on the price for the upgrade.

You were clear.

But I've gone and done it again, and given MOTU another $195 for DP 7. And I have zero use for all of those guitar effects.

Perhaps they could have simply released a version 6.03 (for free) and made all of the guitar effects available as an option for an extra cost for those who want them.

I don't have feelings one way or another about MOTU. MOTU is a company; I know nothing about the people behind it. They're privately held company so I have no idea if they're laughing all the way to the bank or struggling to stay afloat. I can only assume that within a year they'll be concocting a DP 8 that will cost me another $195. So it goes.

For years I've been asking MOTU for a release that was stable, and in which most everything just worked. In DP7 they gave me what I asked for. I could explain my theories for why it took them a while to get it to that point, and why it means that the going will be smoother in the future -- and why we're more likely to get bells and whistles from now on -- but my theories are just that; theories. Conjecture. What I can say as fact is that DP7 works wonderfully. I already love the channel strip window, and I love the inline effects displays in all channel strips. Yes, I'm hooked on all of that. But I'd have settled for the one thing I asked for: stability. That was worth $195 to me. And believe me, I have not been disappointed. Don't tell MOTU, but I probably would have paid double for this version.

The guitar stuff is just extra. Free stuff. Whoopee; So what? Let's stick to the real meat of this version. It's the best one they've ever put out. All the other DAWs can go suck a lemon. As long as I can fall back on DP7, I'll never need anything else. Don't tell THAT to MOTU, either. I really would like to see more cool stuff in the future, and to stay compatible for years to come. Let's just hope that DP7 becomes a benchmark which MOTU always strives to surpass.

Shooshie

YOU are gonna love it sir... there is a lot more than guitar effects as you will see. I hear you big time though, about paying for constant updates, and not just for software. I bought a new Mac in May. Two days ago I get an email from Apple advertising what? The NEWER Mac with a faster processor and more of everything. So what does one do? I gave up trying to play keep up a while back. I resigned myself to getting gear that worked properly, suited my needs and most of all helped me create music. But even that mind set doesn't keep me from being cheesed when events like that happen. There is always something ahead of the curve and I know I will always be behind it. Having said that, DP 7.0 was my best musical investment of the year and I spent way more than I should of, or had, probably just like half the guys on this forum.

As a company MOTU makes some great gear and some average gear as I see it. Like everything, you have to choose what makes your work flow improve. Not all of it is useful to everyone and they try to be all things to all people with some gear, like their audio interfaces. For me, they could use better preamps and lose some of those bells and whistles. That's just me. They were quick though in providing a fix for your original woes with both applications on your Mac, were they not?

Some guys will buy DP 7 for the lead sheet integration, others for the V- Rack stuff they have implemented on the channel strip. The guitar players may or may not like the guitar plugins. I find over half of them immediately usable, but that is me, too. I was okay with the Line 6 stuff I had, but now I don't need it. $195. is steep, I totally agree, but again it was a choice. I'm pretty sure you are going to be happy with your choice to purchase this update as I am. It is great to have a chance to share thoughts with other DP users like yourself. I wish you the very best.