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Can't install Vista x64 drivers
Posted: Sun Nov 16, 2008 1:53 am
by joem
I'm having trouble installing the 64 bit firewire drivers (got a Traveler) on Vista x64... when I run the install I get an "Error 1721" that the "RunSetupDrivers" action could not be run. This leaves me with CueMix installed, but no drivers. When deinstalling I get a similar error, so to actually remove what was installed, I need to go back to a system restore point... The vista install is basically a fresh SP1 install, so it's unlikely to be caused by other software. Did anyone run into the same issue, and how did you solve it?
Re: Can't install Vista x64 drivers
Posted: Sun Nov 16, 2008 8:27 am
by reeper
try the new driver 1360 on motu.com
Re: Can't install Vista x64 drivers
Posted: Sun Nov 16, 2008 8:33 am
by joem
That's exactly the driver I *am* trying...
Re: Can't install Vista x64 drivers
Posted: Wed Nov 19, 2008 1:07 pm
by steinary
I have the same problem. The installer cant remove the old drivers, and the installer quits without installing the new drivers. I too get the same errormessage .
Now i dont know what to do. Does somebody have a solution to our problem?
I m running vista 64 and the traveler.
Steinar
Re: Can't install Vista x64 drivers
Posted: Wed Nov 19, 2008 1:27 pm
by joem
In my case it's worse... I don't even have an older 64 bit driver... and as usual motu support is taking their time answering...
Re: Can't install Vista x64 drivers
Posted: Thu Nov 20, 2008 7:15 am
by reeper
Re: Can't install Vista x64 drivers
Posted: Thu Nov 20, 2008 8:08 am
by pipelayer_pres
FYI. I got the same 1721 error when I tried to install the latest 64-bit vista driver. I selected "run as administrator" the second time and it installed fine.
Re: Can't install Vista x64 drivers
Posted: Thu Nov 20, 2008 9:33 am
by joem
heh. run as administrator seems to work. so it's probably an issue with the installer having problems with UAC.
Re: Can't install Vista x64 drivers
Posted: Sun Nov 30, 2008 5:07 pm
by ronman
I've also tried everything and I get the error code... I'm running it as administrator... Does no good... very frustrating!!!
Re: Can't install Vista x64 drivers
Posted: Mon Dec 01, 2008 2:43 am
by joem
In my case that helped make it install, but I'm still getting all kinds of issues like interrupted audio, beeps every 2-3 seconds etc. etc. (and the FW chipset is a TI chipset...)
Oh... and the TechLink support request I posted more than two weeks ago, wasn't even read yet by the idiots over at MotU... 2-3 days... right...